Trust Support Services Manager

Trust Support Services Manager

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits.

Position is based at 913 West Monroe in Lowell, Arkansas. Position will be Monday through Friday 8 am to 5 pm with additional hours as needed.

Incumbent will be required to conduct overnight travel. Part of the team is located in our Bartlesville region and overnight travel will be required for training. Travel will be required for managerial and office oversight every other week. Overnight travel may be up to 20% with travel occurring on a monthly basis all within our footprint.

Incumbent will be required to manage associates that work in a remote office.

Job Summary: The Trust Support Services Manager plans, controls and oversees all activities of the Centralized Trust Operations group, including administrative and securities functions, while ensuring quality services to customers. Key responsibilities include coordinating with various internal personnel, external vendors and agents to resolve any problems that affect the quality of service provided while keeping leadership advised of any concerns that cannot be resolved in a satisfactory and timely manner. Additionally, this role leads all Centralized Trust Operations personnel and controls for the trust group.

Responsibilities include ensuring Trust Operations objectives are met, maintaining compliance with all relevant state and federal regulations within Trust Operations, developing, implementing, and ensuring internal controls are in place and function effectively in all Trust Operations areas to maintain adequate controls over trust assets, developing, assigning, and monitoring plans to ensure completion of goals, objectives, and meeting deadlines, providing leadership, coaching, counseling, and guidance to staff, providing direction and oversight of all trust accounting actions, maintaining a thorough understanding of the effect of new and/or revised laws relating to trust business and making recommendations to leadership for compliance, assisting in complex acquisition conversions, serving on the Trust Management team, preparing various management reports and other information documenting unit activities, auditing staff work on a regular basis to verify transaction recording, data accuracy, and other day-to-day policies and procedures are followed and productivity levels are maintained, processing, vetting, and approving outgoing wire transfer requests with an established approval limit, ensuring proper approval and documentation are obtained prior to submission, supervising two or more associates, understanding and complying with bank policies, laws, regulations, and the bank's BSA/AML Program, and other duties and special projects may be assigned.

Experience: Required: 6 years of progressively increasing responsibility in finance, accounting, or related fields. Required: Previous supervisory experience. Required: Understanding of applicable trust regulations, tax reporting, and accounting principles. Preferred: 5 years of progressively demanding responsibility in trust, brokerage, or private wealth. Preferred: Compliance or audit experience. Preferred: Advanced studies in finance, law, trust, wills, marketing, etc. Relevant work experience may be substituted for the Bachelor's degree requirement. Relevant military experience is considered for veterans and transitioning service members.

Education: Required: Bachelor's degree.

Working Conditions: Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of regular business hours. This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information. It may occasionally require the individual to physically move, remain in a stationary position, and position themselves to reach for objects. Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation. The essential duties of this job occasionally require the associate to lift and/or move up to 25 pounds. Must be able to operate a passenger vehicle and possess a current, valid driver's license. Ability to travel overnight, unaccompanied, within the United States via automobile and air is required, on occasion. The noise level in the work environment is typically low to moderate.

Grade 17

Pay Range: $89250 - $111560 per year