Senior Technical Account Manager, Strategic Customers - Workforce Identity Solutions

Overview Senior Technical Account Manager, Strategic Customers – Workforce Identity Solutions at Okta. This role focuses on Workforce Identity, serving as a trusted technical advisor for strategic, large-enterprise customers across multiple industries. Responsibilities Strategic Customer Partnership & Influence: build deep, long-lasting relationships with customers as their go-to technical advisor; earn Okta trusted advisor status with identity owners and technical leadership; design identity strategies aligned with business objectives; leverage tailored technical plans for a portfolio of customers of increasing size and complexity; identify opportunities to expand adoption of Okta and enhance security posture. Complex Problem Resolution & Advocacy: demonstrate advanced problem-solving, identify risks and mitigation plans, handle escalations with the CSM when needed, balance competing priorities, and advocate for customers with cross-functional teams. Thought Leadership & Team Enablement: provide best practices, workshops, and training; develop vertical/use case insights; create repeatable assets and strategies; mentor peers and contribute to TAM process improvements. Technical Expertise: act as a trusted technical advisor in Workforce Identity, mastering Okta capabilities (identity governance, access management, and related workflows) and assisting peers in technical challenges; articulate customer value and align solutions with requirements. What You'll Bring To The Role Experience: 8+ years in a related professional role (or 6+ years with a Master’s degree); 3+ years as a Technical Account Manager or comparable role (e.g., Technical Consultant, Product Management, Solution Architect). Identity & Security Knowledge: 3+ years in identity and access management, including SSO, MFA, lifecycle management, and security best practices. Education & Certifications: BA/BS/MS in Computer Science, Information Technology or related field, or equivalent; certifications such as Okta Certified, CISSP, or equivalent. Technical Mastery (Workforce Identity Focus): extensive proficiency with Okta feature sets to design architectures for customer use cases; ability to tailor quickstart or code samples to client requirements; collaboration with TAM peers on technical challenges. Domain Knowledge: understanding of identity federation protocols (SAML 2.0, OAuth, OpenID Connect), legacy applications in hybrid IT, SaaS deployments (e.g., Salesforce, Box, Office 365, Workday), lifecycle management to 3rd party systems, enterprise applications enabling identity and attributes, and security/performance monitoring integrations. Communication & Leadership: excellent ability to translate complex topics; set expectations with customers at all levels including CxO; manage stakeholder boundaries; track and influence customer health metrics across a portfolio. Compensation & Benefits The annual On Target Earnings (OTE) range for candidates located in CA, CO, NY, WA (and other listed locations) is between $158,000 and $238,000 USD, inclusive of base salary and incentives. Actual OTE depends on skills, qualifications, experience, and work location. Okta offers equity where applicable and a benefits package including health, dental, vision, 401(k), FSA, and paid leave per plan and policy. For total rewards details, visit: Other notes: travel may be required (including onboarding at our SF HQ during the first week). The role may require relocation considerations to the stated locations and time zones. Work Location & Travel Location: Remote (Must be based within 50 miles of downtown Bellevue, WA, and operate in Pacific Time). Travel: Some travel required, including in-person onboarding and SF HQ onboarding during the first week. Equal Opportunity Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, disability, or veteran status. Okta also considers for employment qualified applicants with arrest and conviction records, consistent with applicable laws. Reasonable accommodation requests can be submitted via the accommodation form. For privacy information, see the Personnel and Job Candidate Privacy Notice at Find your place at Okta today: #J-18808-Ljbffr