Desktop Support Technician

Position Summary

The Desktop Support Technician is responsible for the installation, configuration, deployment, and ongoing support of end-user workstations and related technology equipment. This role ensures employees have properly configured and functional devices by providing hands-on technical support, workstation setup services, equipment refreshes, and troubleshooting for hardware, software, and peripheral devices. The ideal candidate is customer-focused, detail-oriented, and experienced in delivering white-glove support to end users.

Key Responsibilities

• Configure, image, deploy, and support desktop computers, laptops, monitors, docking stations, and peripheral devices.
• Perform new hire workstation setups, office moves, and equipment installations to ensure users are fully operational on their first day.
• Install, configure, and troubleshoot Windows operating systems, software applications, and endpoint security tools.
• Set up and support printers, scanners, webcams, headsets, and other desktop peripherals.
• Provide onsite and remote technical support for end-user hardware and software issues.
• Troubleshoot and resolve workstation performance, connectivity, and application-related problems.
• Perform hardware replacements, upgrades, and equipment refresh activities.
• Maintain accurate inventory records of desktop equipment, accessories, and assigned assets.
• Execute workstation lifecycle management activities, including deployment, relocation, recovery, and retirement of devices.
• Collaborate with Service Desk, Infrastructure, and Security teams to resolve escalated technical issues.
• Create and maintain documentation for workstation setup procedures, troubleshooting guides, and technical standards.
• Ensure compliance with organizational security policies and asset management processes.
• Support conference room technology, audiovisual equipment, and meeting space workstation needs as required.
• Adhere to established service level agreements (SLAs) and customer service standards.
• Provide one-on-one support and training to end users regarding hardware, software, and productivity tools.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent experience.
• 2+ years of Desktop Support, IT Support, or End User Computing experience.
• Experience deploying and configuring Windows-based desktops and laptops.
• Knowledge of Microsoft Office 365, Active Directory, and endpoint management tools.
• Experience supporting desktop hardware, printers, monitors, docking stations, and mobile devices.
• Familiarity with imaging, deployment, and asset management processes.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to lift and move computer equipment as needed.

Preferred Qualifications

• Experience with SCCM, Microsoft Intune, Autopilot, or similar endpoint management platforms.
• Knowledge of hardware deployment and device lifecycle management best practices.
• Experience supporting enterprise workstation refresh projects.
• CompTIA A+, Microsoft, or related technical certifications.

Core Competencies

• Workstation Deployment & Configuration
• Hardware Troubleshooting
• Desktop Support
• Asset Management
• Customer Service
• Technical Documentation
• Endpoint Device Management
• Time Management
• Problem Solving
• Team Collaboration

Job Type & Location

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Charlotte,NC.

This position is anticipated to close on Aug 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.