Customer Service Rep 3

Job Description

Customer Service Representative - Hybrid in Greensboro, NC

\n Pay Range - $18-22 per hour \n

Earn a competitive pay rate in a pivotal role supporting a fast-paced, innovative organization committed to delivering exceptional service. As a Customer Service Representative, you will be the first point of contact for customers and internal partners, managing inquiries related to order processing, pricing, system matching, and delivery solutions. Your expertise will ensure smooth order management from initiation to post-delivery, fostering loyalty and enhancing the overall customer experience. Join a dynamic team where your communication skills and problem-solving abilities will make a meaningful impact.

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Top 5 Required Skills:

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• Excellent verbal and written communication skills
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• Customer-focused mindset with a relentless drive for service excellence
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• Problem-solving and troubleshooting capabilities
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• Ability to manage multiple tasks and prioritize effectively
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• Proficiency with order management systems and technology
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Top 5 Nice to Have Skills:

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• Experience with HVAC or related industries
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• Knowledge of order processing or supply chain management
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• Bilingual abilities
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• Familiarity with CRM tools
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• Ability to work in a hybrid environment and adapt to new processes
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Preferred Education and Experience:

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• Associate’s Degree or Bachelor’s Degree preferred
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• HS Diploma or GED required
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• Previous experience in customer service or order management is advantageous
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Other Requirements:

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• Must be comfortable commuting to Greensboro, NC, Monday-Thursday, with Friday as a remote day
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• Ability to participate in remote training and transition to hybrid work when office opens
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Take the first step toward an engaging career that recognizes your skills and commitment. Apply now to become part of a forward-thinking team dedicated to customer success!

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Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.