Retail Store Manager

Store - NORTH CONWAY, NH Major Activities Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs Lead the execution of customer brand promises Implement and lead shrink and safety programs to deliver goals Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers Staff the store with qualified Team Members: hire, train, observe and coach the team to achieve results; lead the performance management process and, if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize leadership competencies for continued self‑development Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others Serve as Manager on Duty (MOD) Maintain operational understanding of all store departments; be cross‑trained, and ensure all Managers are cross‑trained in Custom Framing selling and production Minimum Type of Experience the Job Requires 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence 2+ years of experience directly supervising a diverse team, including performance management and talent development Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Some lifting of heavy items and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800‑MICHAEL). #J-18808-Ljbffr