PRE-ENROLLMENT SUPPORT COORDINATOR

Pre-Enrollment Support Coordinator

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

The work you will do includes tracking and coordinating the Crisis Waiver Enrollment (CWE) requests, updating the client's record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, working with families and agencies to obtain missing supporting documentation when processing CWE requests, providing technical assistance to consumers and their legal representatives regarding the CWE review process, identifying immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issuing the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Facilitating the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, completing the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and updating and maintaining the assigned clients' central records in APD iConnect in accordance with the iConnect Case Management Manual. Creating and updating the short form support plan upon the client's initial placement in Pre-Enrollment and the Annual Status Review Form annually thereafter. Consulting with individuals and families to identify resources as well as finding and gaining access to natural supports and community resources. Advocating on behalf of the assigned PreEnrollment clients and their families. Documenting contacts and case management activities in the client's record in APD iConnect. Conducting disaster planning and quarterly review activities for Pre-Enrollment clients in Supported Living. Documenting ongoing progress notes in APD iConnect to explain coordination activities in support plan development, implementation, use of natural supports and justification of expenditures. Coordinating and monitoring the delivery of APD funded supports and services through the Individual and Family Supports (IFS) program to ensure appropriate delivery of the service and the extent to which the services meet the individuals' needs and expectations. Ensuring IFS invoices are authorized and prepared within 5 working days of bills received or services approved, using systems and/or other technology for payment and in compliance with the mandatory requirements in Section 215.422, Florida Statutes and Chapter 3A-20, Federal Administration Code. Completing other duties and projects as assigned.

Minimum qualifications include a high school diploma or its equivalent, a valid driver's license or other efficient means of transportation to travel for work purposes, knowledge and at least two years professional work experience with developmental disabilities or mental illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences, case management experience, and customer service experience. Preference will be given to candidates who are fully bilingual (English & Spanish speaker).

Knowledge of using databases, electronic files, and Microsoft Office programs, at least two years professional work experience with developmental disabilities or mental illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences, case management best practices. Ability to plan, organize and coordinate work assignments, actively listen to others, communicate effectively verbally and in writing with clients and other agencies, establish and maintain effective working relationships with others, solve problems and make decisions, manage a complex case load, represent the programs, policies, and procedures in an assertive and professional manner, work independently and as part of a team, travel for work purposes, prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments, multi-task and work under pressure, demonstrate skills in case management, and excellent customer service.