Director of Parts

An established, heavy equipment dealership is creating a new enterprise leadership role following the planned retirement of its 55yr. Parts Director.

30th September, 2026

SUMMARY

An established, multi-location heavy equipment dealership is creating a new enterprise leadership role following the planned retirement of its long-tenured Parts leader. This is a chance to build rather than inherit: design the Parts and digital-commerce organization for the next decade, with executive sponsorship, a new dealer management system, and a mandate to make parts availability a competitive advantage.
The Director owns enterprise Parts strategy across all branches, manufacturers, and channels, working within a Fleet Operations & Customer Uptime group alongside Service and Rental. The role also leads the Parts workstream of a DMS conversion and launches the company's first Parts e-commerce platform.

RESPONSIBILITIES

• Customer Uptime: Own machine-down events, Parts-delayed work orders, backorders, and proactive customer updates.
• Inventory & Working Capital: Build a data-driven stocking strategy that improves turns and fill rates while reducing aged stock.
• E-Commerce: Define the online catalog, pricing rules, ordering workflow, and fulfillment model; drive customer adoption and online revenue.
• Supplier Performance: Implement OEM and vendor scorecards, lead recovery plans, and maximize rebate and return programs.
• Warehouse & Logistics: Standardize receiving, transfers, and cycle counts.
• Financial Ownership: Manage Parts revenue, gross profit, pricing, inventory investment, and budgets.
• People Leadership: Recruit, develop, and hold accountable a multi-location team while building succession depth.

OPPORTUNITIES

• The bar is measurable. 2027 expectations include enterprise fill rates of at least 80%, building toward 85% or better, inventory turns of 3.0x minimum (3.5x target), 98%+ cycle-count accuracy, and zero Parts-delayed work orders without a recovery plan.
• Change during transition. You will succeed a leader with decades of institutional knowledge while guiding a system conversion without disrupting daily operations.
• Built from the ground up. E-commerce does not yet exist, bringing full ownership of its launch and accountability for adoption and revenue.
• Real upside. Enterprise scope, executive access, and a lasting legacy.

WHAT YOU BRING

• Proven leadership of multi-location Parts, product support, aftermarket, supply-chain, or industrial distribution operations
• Command of fill rates, demand planning, inventory turns, purchasing, pricing, margin, and working capital
• Hands-on experience implementing e-commerce, online catalogs, customer portals, or ERP/DMS systems
• Background with a Cat, Deere, Komatsu, Volvo CE, or similar dealer network, an OEM, or an industrial distributor strongly preferred
• Bachelor's degree or equivalent experience preferred
• Leadership traits: customer-uptime mindset, enterprise thinking with operational follow-through, data-driven judgment, urgency, digital curiosity, financial discipline, and integrity.