Director of Solution Architecture & Client Strategy

About HighGear HighGear is an AI-enabled visual workflow platform designed from the ground up to meet the rigorous requirements of the world’s most highly regulated industries. We help large organizations in finance, energy, government, defense and manufacturing dramatically improve visibility, accountability, and manageability of complex, long running and critical processes. We are profitable and growing rapidly with a focused team that leverages our technology and AI to outperform much larger competitors. The Role We are adding a senior leadership position to accelerate and deepen our impact within enterprise clients. This new Director-level role will lead our configuration and solution delivery efforts while also serving as a high-caliber consultative resource to drive strategic adoption, uncover new opportunities, and guide our configuration services team to build reusable solution accelerators that shorten sales cycles and increase client adoption and utilization. You will act as a trusted advisor to senior executives at Fortune-level clients, helping translate complex regulatory and cross-functional operational challenges into HighGear-powered solutions. Reporting directly to the CEO, you will have broad influence across the organization and will help elevate HighGear from tactical operational deployments to strategic enterprise platforms. Key Responsibilities Lead and grow the Configuration Services team, providing strategic direction, quality oversight, and professional development. Act as the senior consultative face to clients, in support and coordination with Customer Success. Conduct discovery sessions with C-level and senior leaders to uncover unmet needs, design high-impact solutions, and build executive sponsorship. Identify major unmet needs in our verticals and drive the creation of industry-specific solution templates (e.g., leveraging existing and emerging standards such as CMMC or ISO 42001 for AI governance in workflows). Partner closely with Customer Success, Sales, and Client Enablement to expand adoption within existing accounts and accelerate movement from operational entry points to executive-level strategic conversations. Stay current with regulatory developments in our target industries and position HighGear as the ideal platform to help clients meet compliance and operational excellence goals. Develop “solution magnets” and pre-built accelerators/templates in HighGear that address key and developing pain points within our verticals (Finance, Energy, Government, Custom or Defense-specific Manufacturers), enabling dramatically faster deployments and higher win rates. Lead or engage cross-functional teams from multiple departments including software engineering and client enablement as needed to deliver exceptional outcomes. Travel 1–3 times per month for client workshops, discovery sessions, and executive presentations (typically 1–3 days per trip). What Success Looks Like (First 6–12 Months) Deliver several high visibility “solution magnets” and accelerators that generate measurable interest and additional meetings with senior leadership within target prospects and clients. Identify and document at least one key unmet need per primary vertical, with corresponding HighGear solution templates and target messaging ready for rapid deployment. Increase the speed and success rate of moving from initial operational deployments to broader strategic adoption. Generate measurable growth by building strong executive relationships that support revenue expansion and referenceable client stories. Grow and professionalize the configuration services function so it scales efficiently with company growth. Requirements 10+ years of professional experience in technology consulting, systems integration, operations, or compliance. At least 5 years leading a consultative or systems-integration practice serving high-profile, highly regulated clients (Finance, Energy, Government, or Defense sectors strongly preferred). Deep experience with complex workflow, process automation, or operational excellence initiatives in regulated environments. Proven ability to engage and build credibility with executives and gatekeepers at large enterprises. Strong business acumen and the ability to translate regulatory or operational challenges into compelling solution strategies. Comfort operating in a fast-paced, resource-constrained environment typical of a high-growth SaaS company. Workflow or process automation experience is highly desired. Willingness and ability to travel 1–3 times per month. Preferred Familiarity with visual/low-code workflow platforms or similar enterprise software. Track record of developing reusable solution assets or accelerators to shorten sales or delivery cycles. Experience identifying and capitalizing on regulatory-driven opportunities (e.g., new standards or compliance mandates). What We Offer Direct reporting line to the CEO with significant strategic influence. Opportunity to shape a critical function in a profitable, growing SaaS company serving global leaders. Base of $160K-$200K with total earning potential of $225K-$300K+ through performance-based commission. Benefits and equity participation for exceptional candidates. Upscale work environment, a high-commitment team with excellent morale, and professional flexibility with meaningful travel to major client sites. Employment Type: Full Time Years Experience: 10 - 15 years Salary: $160,000 - $200,000 Annual Bonus/Commission: Yes