VP, Customer Success

VP, Customer SuccessLess complexity. More dentistry. More impact.Role OverviewThe Vice President of Customer Success owns Videa’s post-sale onboarding and expansion engine. This person is responsible for managing the rollout, customer health, and strategic growth of DSO accounts, including the operating model, team, and cross-functional processes that connect Sales, Clinical Success, Product, and Partnerships across the customer lifecycle.As a key leader within Videa’s GTM organization, this role partners closely with leadership to shape long-term customer value creation, GTM strategy, and product direction. This function has become a key differentiator for Videa, enabling Enterprise and Mid-Market customers to realize measurable clinical and financial value while expanding adoption of the company’s AI platform.Key ResponsibilitiesStrategic Account LeadershipOversee executive relationships and commercial outcomes for all of Videa’s customers. Set and execute account strategies for DSO partners, steering and adapting Videa’s internal operating model to best serve customersImprove and manage complex installation processes, maintaining set timelines, and ensure all new accounts are onboarded within the contractual agreements.Provide team oversight and leadership sponsorship for Videa’s executive QBRs (including development of ROI analysis)Mentor team to navigate complex stakeholder environments across clinical, operational, and IT leadershipPersonally manage relationships and cross-sell motion for Videa’s Strategic AccountsRevenue Expansion & Value RealizationDrive enterprise expansion strategy, converting pilots into scaled deployments and unlocking cross-sell opportunities across Videa’s AI platformDesign pilot frameworks that demonstrate financial and clinical value, and turn at-risk pilots into successful deploymentsOwn the expansion revenue motion across existing customers, including realizing ARR through full rollouts and closing cross-sellsAccount Management FunctionCoach and mentor a high-performing team and operating model that scales Videa’s post-sale growthRecruit and develop Account Managers across Enterprise and Mid-market segmentsStand up the Account Management organization and playbook, including account planning frameworks, QBR processes, and ROI narrativesDefine customer lifecycle stages and ownership across Sales, CS, and AMDevelop service delivery model for Enterprise and mid-market segmentsCreate scalable team operating rhythms and performance metrics, including revenue forecasting, pipeline visibility, and expansion tracking systemsCross-Functional GTM LeadershipServe as the connective tissue across Sales, Product, and Clinical SuccessPartner with Product to shape roadmap and product packaging based on customer insightsSupport Sales and Marketing by providing deal support and priming customers for referenceabilityAct as primary source of internal visibility into strategic accounts for leadership team and the broader Videa teamWhat It Is Like to Work HereWe win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.What We OfferCompetitive compensation and meaningful equityUnlimited PTO100 percent company-paid dental and vision coverageGenerous medical contributionsThe opportunity to work on AI that is actually used every dayA team of thoughtful, driven people who genuinely careDo Not Meet Every RequirementApply anyway.We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.Equal OpportunityVidea is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience.Compensation Range: $220K - $260KLocationNYC/Boston/RemoteEmployment TypeFull timeLocation TypeHybridDepartmentCustomer SuccessCompensation$220K – $260K • Offers Equity • Offers Bonus