Student Information Systems Analyst

Summary

The Student Information Systems (SIS) Analyst supports the configuration, administration, and ongoing operations of the Medical College of Wisconsin's student information and admissions systems within the Department of Academic Affairs. Under the guidance of the Application Systems Manager, this role provides technical application support across Banner and Slate, partners with Academic Affairs leadership and IT staff to maintain system integrations, and serves as a key resource for end user support and troubleshooting. The SIS Analyst plays an important role in ensuring the systems that drive student and applicant operations run smoothly year-round.

Primary Responsibilities

• Supports the configuration and modification of general computer applications software or specialized utility programs for the student information system (Banner): Primary for Admissions systems (Slate by Technolutions and modules, job scheduling, security set-up (provisioning/deprovisioning)); Back-up to Financial Aid and Student modules.
• Analyzes user needs and develops software solutions.
• Triaging and managing help desk tickets.
• Provides application technical support for assigned student information system modules and functions.
• Communicates with application vendors to debug, test, and resolve application failures.
• Participates in systems upgrades, modifications, and reconfigurations.
• Translates business requirements into business solutions; acts as liaison between departmental leaders, staff and information technology staff to design and configure business solutions to ensure business requirements have been met.
• Works closely with stakeholders to define business requirements and with technical staff to develop solution alternatives and actively participates in defining objectives to support changing business needs and availability.
• Coordinates IT troubleshooting and day-to-day activities within the department to ensure seamless and minimal downtime of hardware, software, and reporting requirements.
• Has knowledge and experience in the various techniques to elicit, analyze and communicate requirements within assigned functional areas.
• Establishes test plans, test cases and executes testing.
• Coordinates provisioning and deprovisioning of network accounts for students and applicants.
• Technical onboarding and offboarding of departmental staff.
• Prepares and maintains standard operating procedures and training documents.
• Assists with end user training.
• Participates in rotating on-call coverage for planned system maintenance outages, typically quarterly; outages typically do not exceed 4 hours.
• Other duties as assigned.

Knowledge - Skills - Abilities

• Knowledge of computers, electronics, digital media, databases, applications, software development, risk management, and information security.
• Customer support, systems analysis, troubleshooting, problem solving, and listening skills.
• Experience developing user training materials and training users on complex software applications.
• Working knowledge and experience with student information systems (i.e., Banner, Oracle, Slate.).
• Working knowledge of ERP systems.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM. However, requires occasional evening or weekend availability on a rotating team basis for planned system maintenance outages, typically quarterly.

Position Location

This is a hybrid position based at the Medical College of Wisconsin's Milwaukee campus. Candidates must be local and able to commute to campus on a variable schedule as needed.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Bachelor's degree

Minimum Required Experience: 3 years of experience

Preferred Education: IT Systems

Preferred Experience: Student Information Systems (Banner, Jenzabar)

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Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options

• 403B Retirement Package

• Competitive Vacation and Paid Holidays offered

• Tuition Reimbursement

• Paid Parental Leave

• Employee & Family Assistance Program (EFAP)

• Pet Insurance

• On campus Fitness Facility, offering onsite classes

• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website. MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.