Patient Registration

Patient Registration

Hospital professional will be responsible for the comprehensive servicing of patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard.

Responsibilities:

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

Preferred Qualifications:

• High School Diploma or GED
• Associate's degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Experience with database software applications
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

Union:

1199 SEIU (GH)

Note: Not all per diem roles are union eligible

Pay Range:

$19.08 - $27.99