Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and is a close-knit team of four who work together toward shared goals every day. Before becoming an agent, I spent 15 years as a State Farm team member, and Ive been in the insurance world since I was 16 years old. That lifelong experience gives me a deep understanding of the business and a strong appreciation for what it takes to build a successful, supportive office.

Ive been married for almost 20 years and have two boys. Were also a military family, so commitment, teamwork, and resilience are values that are very important to me and shape the way I lead the agency.

Our team members earn PTO monthly, with up to 15 days available, and have access to top-producer bonuses, as well as weekly and monthly prizes based on performance. We also offer annual production bonuses, licensing reimbursement, and after 90 days, we cover life, disability, and hospital supplemental policies.

Our culture is built around teamwork. Everyone is working toward the same goals, and we support each other along the way. Were looking for someone who values collaboration and wants to be part of a strong team environment. If youre motivated, team-oriented, and ready to grow with a supportive office, this could be a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Janine Camacho - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.