Senior Technical Support Specialist
Full-time
airSlate
What you'll be working on:
- Handle complex web support cases for enterprise and sales-assisted accounts
- Lead and participate in client calls with Tier 1 accounts independently
- Collaborate with GTM team (Sales, CSM) on escalated enterprise issues
- Identify, document, and escalate product bugs and feature requests to engineering and product team
- Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows
- Ensure timely follow-up and resolution on all assigned cases within SLA requirements
- Maintain clear and professional written communication with customers throughout the full case lifecycle
What we expect from you:
- Education: Bachelor's degree or equivalent practical experience
- Experience: 3+ years in B2B SaaS support , minimum 2 years with enterprise / Tier 1 accounts
- Language: English — fluent , professional level for written and verbal client communication
- Technical: Familiarity with APIs, integrations, SaaS platforms ; Intercom or similar CRM preferred
- Strong communication and client management skills — must be able to run enterprise calls independently
Vacancy posted 2 days ago
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