Revenue Operations Leader

Role Summary Vixxo is building a more disciplined, data-driven, AI-enabled commercial operating model across New Sales, Customer Success, Marketing, Finance, and Operations. Revenue Operations will own the operating system behind that model: Salesforce as the commercial source of truth, the GTM tech stack, pipeline and forecast governance, role-based scorecards, AI-powered workflows, and the weekly/monthly cadence that turns commercial activity into revenue, margin, and retention outcomes. This is not a reporting role. It is a builder role for someone who can architect the system, enforce the process, deploy automation, and make the commercial team faster, cleaner, and more accountable. Core Responsibilities Own Salesforce architecture for the commercial organization – design and govern the data model, objects, fields, flows, validation rules, stage architecture, activity capture, permissions, reporting structure, and integrations. Build the RevOps command center – deliver dashboards and scorecards that show pipeline coverage, activity compliance, forecast accuracy, account health, revenue vs. budget, margin, expansion, retention, stalled deals, and compliance gates by rep, manager, team, and executive view. Deploy AI as operating leverage – ship practical AI workflows using Salesforce as the system of record and an internal platform layer plus tools such as Cursor, Gong AI, Claude/ChatGPT/custom GPTs, and other connected tools. Priority use cases include post‑meeting/event capture, call summaries, customer research, next‑step generation, data hygiene, proposal support, and automated scorecard distribution. Run the commercial operating cadence – own the process and materials for weekly pipeline reviews, customer success activity reviews, forecast calls, monthly business reviews, quarterly planning, and decision logging. Meetings should run from Salesforce, Gong, and RevOps dashboards – not slide decks. Improve pipeline discipline and forecast accuracy – define the forecast methodology, stage exit criteria, inspection process, pipeline coverage targets, close‑date hygiene, opportunity validation, and executive reporting rhythm. Operationalize the sales and customer success playbooks – turn methodology, account coverage expectations, QBR standards, activity targets, proposal workflows, and escalation processes into systems the team uses every day. Partner with Finance, HR, Sales, Marketing, and Customer Success on planning and incentives – support quota design, territory/account segmentation, commission gates, eligibility audits, capacity planning, marketing attribution, campaign ROI, and seller productivity. Qualifications 7–12 years in Revenue Operations, Sales Operations, GTM Operations, or Commercial Operations in a B2B environment. Direct ownership of Salesforce at an architect level – not just admin/reporting experience. Must be fluent in data model design, flows, integrations, stage architecture, activity capture, reporting governance, and change management. Proven experience rebuilding or scaling a GTM operating system across Sales, Customer Success, Marketing, and Finance. Strong analytical and financial acumen, including pipeline coverage, forecast accuracy, conversion velocity, quota capacity, revenue vs. budget, gross margin, NRR/GRR, and commission modeling. Experience running or supporting executive‑level pipeline, forecast, and business review cadences. Demonstrated ability to drive adoption with senior leaders and frontline teams – challenge bad process, enforce standards, and bring people along. High EQ and collaborative across functions, comfortable operating in ambiguity and solving problems without a playbook, and disciplined in enforcing accountability. Hands‑on experience with modern GTM tools such as Salesforce, Gong, Outreach or Salesloft, HubSpot or comparable marketing automation, ZoomInfo/Apollo, LinkedIn Sales Navigator, PandaDoc or similar proposal tools, and BI platforms. Evidence of AI fluency in real business workflows – explain AI workflows shipped, not just tools tested. Differentiators Hands‑on experience building agentic or LLM‑powered workflows on platforms like Cursor, Salesforce‑connected agents, or comparable automation tools that demonstrate the skill set. Ownership of Salesforce hygiene and pipeline accuracy programs tied to compensation or performance management. Built activity‑based scorecards for sales or customer success teams, including call coverage, opportunity creation, account touchpoints, methodology adherence, and manager coaching views. Experience in multi‑site services, facilities management, field services, managed services, or complex B2B environments with revenue, margin, and operational delivery dependencies. Systems builder mindset: data model first, process second, dashboard third. Ability to move between executive strategy and hands‑on configuration without losing speed. Why Vixxo Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of the leading retail, grocery, restaurant, and convenience market brands. Like you, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the belief that great minds think differently. As set forth in VIXXO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr VIXXO