Solfina Bar & Terrace General Manager

General Manager - Solfina Bar & Terrace

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is set among lush mangrove forests on Florida's Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.

What you will have an opportunity to do:

The General Manager is responsible for the overall leadership, financial performance, guest experience, and operational success of Solfina Bar & Terrace. This role oversees all front-of-house operations, beverage programming execution, entertainment activations, and team leadership while partnering closely with culinary leadership to deliver an exceptional food and beverage experience.

As the face of Solfina, the General Manager is responsible for creating a vibrant social atmosphere, building guest loyalty, developing team members, and driving revenue growth through exceptional hospitality, innovative programming, and operational excellence.

Essential Responsibilities

Leadership & Team Development

• Lead and develop all front-of-house team members and leaders.
• Foster a culture of hospitality, energy, accountability, and guest engagement.
• Recruit, train, coach, and retain high-performing team members.
• Conduct performance evaluations and development planning.
• Serve as the visible leader during peak business periods and special events.

Guest Experience & Venue Activation

• Create a welcoming and energetic atmosphere that encourages repeat visitation.
• Develop strong relationships with resort guests, local patrons, and VIP clientele.
• Oversee service execution and ensure luxury hospitality standards are consistently achieved.
• Resolve guest concerns professionally and proactively.
• Ensure Solfina delivers memorable experiences during dining, social, and entertainment periods.

Beverage & Entertainment Leadership

• Partner with beverage leadership to execute an innovative cocktail, wine, and spirits program.
• Drive beverage sales through training, promotions, and guest engagement.
• Oversee entertainment programming, live music, themed events, and seasonal activations.
• Collaborate with marketing teams to position Solfina as a premier dining and nightlife destination.

Financial Management

• Achieve revenue, profitability, labor, and expense targets.
• Monitor daily financial performance and operational metrics.
• Manage labor productivity and scheduling.
• Analyze business trends and implement strategies to maximize sales and profitability.
• Participate in budgeting, forecasting, and business planning.

Operations Management

• Oversee all daily dining room, bar, terrace, and lounge operations.
• Maintain exceptional cleanliness, safety, and presentation standards.
• Ensure compliance with health, sanitation, alcohol service, and company policies.
• Coordinate closely with culinary leadership to deliver seamless service experiences.
• Ensure all opening, closing, and operational procedures are executed consistently.

Hilton Systems & Technology

• Utilize Hilton-approved systems, reporting tools, reservation platforms, and POS systems.
• Monitor guest feedback and operational performance metrics.
• Ensure compliance with company technology and operational standards.

What are we looking for?

Education & Experience

• Minimum 5 years of progressive restaurant or bar management experience.
• Luxury hotel, resort, rooftop, nightlife, or upscale restaurant experience preferred.
• Proven experience leading high-volume beverage-focused operations.

Knowledge & Skills

• Strong food, beverage, wine, and spirits knowledge.
• Proven leadership and team development abilities.
• Strong financial and operational acumen.
• Excellent guest relations and communication skills.
• Ability to thrive in a fast-paced social dining environment.

Success Factors

• Creates an engaging destination atmosphere.
• Drives beverage and food revenue growth.
• Delivers exceptional guest satisfaction.
• Develops and retains top-performing team members.
• Maintains operational excellence and profitability.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.