Manager on Duty
Rittenhouse Hotel
Manager On Duty
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Front Office Manager – Assistant General Manager – General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
- Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Supervise night audit functions, and perform audit in absence of the night auditor.
- Be aware of emergency procedures and take full responsibility in emergency situations.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor's degree preferred.
- Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 4 days ago
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