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Manager on Duty

Rittenhouse Hotel

Manager On Duty

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
  • Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Supervise night audit functions, and perform audit in absence of the night auditor.
  • Be aware of emergency procedures and take full responsibility in emergency situations.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor's degree preferred.
  • Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Vacancy posted 4 days ago
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