Service Dispatcher

Job Description

Job Description

Service DispatcherQuality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.Our Mission Statement is, "Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity." We believe in always doing the right thing for our customers and our employees. We believe in having pride in the products we provide, that teamwork is the source of our strength, and in upholding the highest level of confidentiality for our customers.The position: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls and ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and update all parties of any changes.Work Hours: Mon - Fri 8am to 5pm, 1 hour lunch. Pay Scale: $18.00 - $25.00 / hr. Depending on ExperienceBenefits: Health Plan, Paid Time Off, 7 paid holidays per year, 401k (after 1 year), and Life Insurance Competencies:Data management skillsExceptional communication skills, both written and verbalGoal directedProblem solving abilityCollaboration and teamworkRequirements:Prior dispatching or scheduling experience preferredBasic bookkeeping experienceKnowledge of HVAC industry preferredProficient in Word, Excel, OutlookExperience working with multi-phone line systemExperience with Service Titan - preferred***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***