Senior AR & Billing Analyst

Mountain View, California, United States; New York, New York, United States Company Overview ID.me is a digital identity wallet providing secure identity verification across websites, with millions of users and partners. It focuses on simplifying identity authentication for individuals and businesses, and meets federal standards for consumer authentication. Overview We are hiring a Senior AR & Billing Analyst to join our Finance Team. In this senior individual‑contributor role, you will own day‑to‑day collections, cash application, and affiliate revenue reconciliation, while applying accounting judgment to support CECL reserve analysis, journal entries, and process improvement. Responsibilities Own day‑to‑day collections and cash application, managing customer relationships and serving as escalation point for complex or disputed accounts. Drive AI adoption in collections and cash application, including intelligent prioritization, AI‑drafted correspondence, predictive risk scoring, and automated reconciliation. Prepare and maintain the AR aging schedule and analyze aging trends to support CECL reserve methodology. Create general journal entries for bad‑debt reserve, write‑offs, and other AR‑related adjustments. Reconcile the AR sub‑ledger to the general ledger monthly. Own the affiliate revenue commission process end‑to‑end, identifying and implementing improvements for scalable procedures. Support core billing operations, including invoicing, client account updates, and accurate NetSuite billing records. Develop and refine billing and collections policies, playbooks, and escalation paths with embedded automation. Identify and deploy agentic or LLM‑based solutions to reduce manual work and enhance decision quality. Partner with the Senior Manager of Revenue and Controller on process improvements, system implementations, and month‑end close activities. Deliver regular reporting and insights on receivables health, bad‑debt reserves, collections performance, and automation metrics to senior finance leadership. Assist with audits and ad hoc analyses as needed. Contribute to the Finance Team's service excellence. Qualifications 4–6 years of progressive accounting/finance experience, with exposure to AR, collections, or revenue accounting. Experience leading credit and collections teams in a high‑growth or enterprise SaaS environment, including management of other managers. Proven track record of driving automation across credit and collections workflows, with measurable efficiency improvements. Strong knowledge of commercial credit risk assessment and credit reporting tools (e.g., D&B, Experian). Proficiency in Excel or Google Sheets for portfolio analysis, reporting, and ad hoc modeling. Excellent written and verbal communication skills, with diplomatic navigation of sensitive customer and executive conversations. Understanding of US GAAP concepts relevant to receivables, including CECL/ASC 326 (preferred). Comfortable building and improving processes from scratch. Strong analytical skills for working through complex, multi‑source data. High organization, attention to detail, and ability to manage multiple manual processes concurrently. Ability to maintain privacy and confidentiality. Experience with NetSuite and Salesforce preferred. Bachelor's degree in accounting, finance, or related field preferred. CPA or progress toward CPA is a plus. Benefits Competitive base salary of $105,251–$155,282 USD with equity, bonuses, and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and additional perks such as pet insurance and wellness programs. EEO Statement ID.me is an equal‑employment‑opportunity employer and prohibits discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, marital status, disability, national origin, veteran status, and other protected characteristics. The company provides reasonable accommodations for qualified applicants with disabilities and conducts its hiring and employment practices in accordance with applicable laws. #J-18808-Ljbffr