Senior Technical Writer

Senior Technical Writer

We are seeking a skilled and experienced Technical Writer to join our remote team in developing comprehensive documentation for major system modernization projects. In this role, you will collaborate with cross-functional teams to create clear, compliant, sometimes complex, and user-friendly documentation that supports the replacement of legacy systems with innovative digital solutions. Responsibilities may also extend to mentoring junior technical writers and developing and maintaining wikis for writing best practices and conventions.

Key responsibilities include:

• Gather technical information from technical teams, and other stakeholders to produce accurate documentation for government stakeholders such as:
• System Architecture
• Integration Guides and API Documentation
• Business Requirements Document (e.g., BRD, SRS, URS)
• Compliance Reports
• Create user manuals, administrator guides, training materials, and tutorials for end-users of developed systems.
• Lead the development of advanced documentation templates based on input from technical teams.
• Review and edit content from team members to ensure consistency, accuracy, and adherence to governmental standards (e.g., data privacy laws, accessibility, and audit trails).
• Ensure all documentation adheres to government standards for accessibility (e.g., WCAG), security, privacy, and plain language guidelines.
• Maintain and update documentation repositories using tools like Confluence, SharePoint, and Azure DevOps throughout the project lifecycle.
• Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro, including version control and iterative updates.
• Facilitate workshops and interviews with SMEs to extract and translate complex technical details into accessible formats.
• Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to incorporate feedback.
• Contribute to project planning by defining documentation scopes, timelines, and quality gates aligned with agile methodologies.
• Handle post-deployment revisions, handover documentation, and support for user adoption in government environments.

Qualifications:

• Minimum 3 years of professional experience in technical writing (5+ years strongly preferred), ideally in software development, IT projects, or government/public-sector environments.
• Bachelor's degree in English with technical experience, or bachelor's degree in computer science, or a related field, or equivalent professional certification.