Procedure Scheduler

Benefits : - Competitive Health & Welfare Benefits - HSA with qualifying HDHP plans with company match - 401k plan after 6 months of service with company match (Part-time employees included) - Employee Assistance Program that is available 24/7 to provide support - Employee Appreciation Days - Employee Wellness Events Minimum Qualifications: - Two years of experience in the healthcare field is required with previous call center experience is preferred. - Minimum one year in scheduling or insurance verification. Preferred : Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred Essential Function - Schedules in-office procedures within the required time as designated by the department policies and procedures. - Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans. - Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling. - Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels. - Communicates clinical instructions needed for appointments/procedures. - Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members. - Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders. - Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed. - Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines. - Other duties as assigned. #J-18808-Ljbffr