Manager, Denials - DDI

About Aspirion 

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. 

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than?1,400?individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. 

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. 

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike. 

Impact you will make? 

As a Manager, you will have a direct impact on the performance of the operations team and the success of our clients. You’ll lead the day-to-day operations of your team, ensuring workloads are balanced, productivity and quality goals are achieved, and high-priority accounts are moving efficiently toward payment and resolution. By using data and operational reporting to identify trends, remove barriers, and address opportunities, you’ll play a critical role in helping the team consistently deliver against key performance indicators and client expectations. 

What will you do

• Consistently demonstrates Aspirion’s values
• Oversee the daily operations of assigned Operations Team members
• Work directly with Director, VP of Operations and The People Team regarding staffing and staff issues/concerns 
• Work closely with other departments including but not limited to RSD, DCD, and the Clinical Ops Team to ensure client expectations are met/exceeded and issues communicated by the client(s) is being resolved timely and accurately
• Conducts on-going research to ensure industry knowledge remains current and up to date
• Participate in client meetings as requested 
• Facilitate and participate in internal leadership meetings
• Utilize reports to assist with managing inventory and ensure service line KPIs are met 
• Review Operations Team members’ caseloads daily to ensure equality of inventory and adjust assignments as needed to meet company goals and metrics
• Review high dollar inventory regularly to ensure accounts are worked, timely, efficiently and is moving in the right direction to payment/resolution 
• Conduct a monthly review of aged accounts 
• Ensure payments are properly posted for each client
• Review accounts for closureIdentify and report hospital and payer trends 
• Complete staff evaluations timely providing details related to performance and identify goals in coordination with Director of Operations 
• Assist in staff development and training for all team members including: Identifying training opportunities, preparing training materials, and conducting training sessions and mentoring staff members as opportunities arise
• Maintain excellent verbal and written communication skills to always portray positive, respectful and collaborative communication 
• Manage time off and PTO requests in payroll system and on shared calendars
• Follow established procedures and protocols to perform job duties while adhering to regulations and policies set forth by the company 
• Provide mentoring and guidance with team members 
• Monitor productivity and quality of work completed by staff and discuss findings with team members 
• Identify and report issues impacting productivity including identification of staffing needs 
• Perform interviews and make selection decisions
• Conduct team meetings including completing agenda and meeting minutes 
• Provide incentive ideas to maintain motivation
• Complete other projects and tasks, as needed and/or requested

What will you bring

• Ability to work in a fast-paced environment while remaining calm and professional 
• Ability to multi-task, effectively switching between tasks as required
• Ability to produce results through delegation
• Must have effective coaching & mentoring skills 
• Demonstrated strong oral communication skills with the ability to communicate with all levels of staff and management
• Demonstrated strong organizational and time management skills
• Keen attention to detail
• Ability to use Microsoft Office products including Outlook, Word, Excel and PowerPoint in addition to experience working in various client systems and payer portals
• Proven ability to meet deadlines
• Able to work independently
• Demonstrated critical thinking and problem-solving skills
• Social perceptiveness and emotional intelligence
• Must be able to interact and effectively work with teams at every level of an organization
• Advanced understanding of industry
• Track record of high performance
• Understand the importance and benefits of data quality

What we would like to see

• High School Diploma or equivalent required, Bachelor’s degree preferred
• Minimum of 2 years of responsible leadership experience in management or supervisory position preferred
• Minimum of 2 years related industry experience required
• Minimum of 6 months experience as an Appeals Specialist or above level at Aspirion required

Core expectations

• Demonstrate integrity, professionalism, and sound judgment in all interactions and decisions.
• Serve as a strategic partner while balancing business needs with teammate experience.
• Maintain confidentiality and appropriately handle sensitive information.
• Build collaborative relationships across all levels of the organization.
• Demonstrate adaptability and resilience in a rapidly evolving business environment.
• Maintain a growth mindset and seek continuous learning and development opportunities.
• Support company initiatives and contribute to a culture of accountability and results.
• Support the Compliance Program by adhering to policies and procedures pertaining to HIPAA, privacy requirements, confidentiality obligations, and all applicable laws and regulations.
• Promote a culture of inclusion, respect, and belonging.
• US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior written approval. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Disclaimer 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared. 

Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.

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