Healthcare Customer Service Representative

Remote Healthcare Customer Service Representative

Remote | 12+ Month Contract | Full-Time
Client Confidentiality Notice

To maintain client confidentiality, specific client names, programs, and proprietary business information have been omitted from this job posting. This position supports a large national healthcare organization and involves assisting healthcare providers and healthcare stakeholders through a high-volume customer service environment. Additional program-specific details will be shared with qualified candidates during the interview process.

About the Opportunity

We are seeking compassionate and customer-focused Healthcare Customer Service Representatives to join a growing remote support team. This position plays a critical role in helping healthcare providers navigate services, resolve inquiries, coordinate care-related requests, and obtain accurate information regarding healthcare programs and benefits.
The ideal candidate thrives in a fast-paced healthcare call center environment, can effectively navigate multiple systems simultaneously, and is committed to delivering an outstanding customer experience while meeting quality and performance expectations.
This is a fully remote opportunity with comprehensive training, ongoing support, and long-term career growth potential.

Required Qualifications
Required

• 3+ years of healthcare call center experience
• Minimum typing speed of 45 WPM
• Experience navigating multiple systems and screens while actively speaking with customers
• Strong communication and customer service skills
• Ability to research and resolve complex issues independently
• Strong computer proficiency and technical aptitude
• Comfortable working in a metrics-driven environment
• Reliable attendance and punctuality

Preferred

• Previous remote/work-from-home experience
• Prior military experience
• Healthcare provider support experience
• Experience working with insurance, healthcare administration, or healthcare operations

Key Responsibilities

• Handle incoming and outbound customer service calls.
• Identify customer needs and determine appropriate solutions.
• Research and resolve complex inquiries utilizing multiple databases and internal systems.
• Accurately document customer interactions and case activity.
• Assist callers with portal navigation and self-service tools.
• Escalate issues appropriately when additional support is needed.
• Maintain departmental standards for quality, productivity, and schedule adherence.
• Participate in training, coaching, and professional development opportunities.
• Support quality improvement and process enhancement initiatives.
• Conduct outbound follow-up calls as necessary.
• Collaborate with internal teams to ensure timely issue resolution.
• Provide professional, empathetic, and solution-oriented customer service.

What Makes a Successful Candidate?

Top performers consistently demonstrate:

• Compassion and empathy
• Active listening skills
• Strong engagement and professionalism
• Adaptability and resourcefulness
• Technical proficiency
• Accountability and reliability
• Commitment to quality and performance goals
• Ability to effectively utilize available resources and knowledge tools

Technical Requirements

Candidates should be comfortable using:

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Multiple web-based applications
• Data entry and documentation systems
• Simultaneous navigation between multiple screens and platforms

Work Schedule
Production Hours

Monday through Friday
Availability required between:
7:00 AM - 7:00 PM CST
Candidates must be able to work an assigned 8-hour shift within these business hours.
Important:

• Schedules are assigned based on business needs.
• Schedule changes are generally not available during the first six months of production.
• Occasional weekend or holiday coverage may be required.

Paid Training

Training is approximately 6 weeks and includes instructor-led learning, live system training, call simulations, and supported call experiences.
Training Schedule

Monday through Friday
7:30 AM - 4:00 PM CST
Training Expectations

• Attendance throughout training is mandatory.
• Missing three training days may result in removal from the program.
• Time off during training is generally not permitted.
• Active participation and engagement are required throughout training sessions.
• Candidates must remain available for the full training schedule.

Remote Work Requirements

This is a fully remote position; however, candidates must maintain a professional work environment.
Requirements include:

• Dedicated workspace separate from others
• Door that closes for privacy
• Hardwired internet connection (Wi-Fi-only connections are not permitted)
• Minimum internet speeds:
  • 30 Mbps Download
  • 5 Mbps Upload
• Ability to work exclusively from the approved home location where company equipment is shipped

Candidates may be required to provide internet speed verification and a workspace photo during onboarding.

Compensation

Pay Rate: $14.78 - $15.00/hour
Additional Fringe Pay: $5.09/hour
Compensation is subject to applicable Service Contract Act (SCA) requirements and geographic eligibility.

Why Apply?

This is an excellent opportunity for experienced healthcare customer service professionals seeking a stable remote position where they can make a meaningful impact. You'll receive comprehensive training, ongoing support, and the opportunity to build a long-term career within a growing healthcare services environment.
#centralpriority26
Job Type & Location
This is a Contract position based out of Macon, GA.
Pay and Benefits
The pay range for this position is $14.78 - $15.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.