Contact Center Insights & Performance Lead
CVSHealth
CVS Health is seeking an experienced Analyst to strengthen contact center reporting and insights. You will design and maintain Power BI dashboards, ensure data quality, and translate performance metrics into actionable recommendations. Collaborate with Workforce Management, Operations, and Technology teams; manage data integrity tests, root-cause analysis, and support for incentive reporting. This full-time role offers a comprehensive benefits package and opportunities for impact across the #J-18808-Ljbffr CVSHealth
Vacancy posted 1 day ago
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