Post Charge Off Recovery Specialist

When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

What’s in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

Under general supervision, in accordance with established policies, procedures and regulations, mitigates and monitors the Credit Union’s charged off debt to minimize losses and increase net recoveries. Collects on and/or files Small Claims cases internally or coordinates the filing of lawsuit in the recovery of charged off loan, visa, mortgage and deposit accounts to an Attorney or Third-Party Collection Agency for recovery purposes. Track monthly productivity and file annual 1099 IRS submissions on settled debt per law.

Essential Functions Include:

• Manages the post-charge-off portfolio to maximize recovery results. Make phone calls, negotiate with members to maximize the net recoveries on charged off accounts including but not limited to Visa, Mortgage, Consumer and Deposit accounts. Performs skip trace duties to locate members.
• Maintains accurate, complete and timely collection/skip tracing records of all contact made and action taken on each delinquent/recovery account. Determine next step in recovery process to protect Credit Unions financial interest.
• Manages legal strategies, prepares and files Small Claims cases or coordinates filing lawsuit with Attorney.
• Prepares monthly trends and recovery reporting to Collection Manager.
• Meets regularly with Collection Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
• Cross trains in other areas or departments and performs other job related duties as assigned.

Reports to:

Collection Manager

Manages

This role does not have supervisory responsibilities

Required Competencies:

Excellent Time Management, Analytical and Organizational Skills, Collaboration, Passion, Innovation

Required Education and Experience:

• High School Diploma or G.E.D.
• At least 4 years of experience in lending or collections with a complete and thorough knowledge of the process and legal requirements relating to the collection of delinquent loans.
• Experience filing Small Claims cases

Additional Skills

• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Ability to multitask
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment:

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full-Time/40 hours per week

Classification

Non-Exempt

Other Duties

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us:

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.