Retirement Loan Team Specialist, Operations

Your Opportunity

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client's goal with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm, and the world. We live and bring to life the concept of 'own your tomorrow' every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 50 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Specialist is responsible for managing relationships with plan sponsors and internal business partners while ensuring absolute compliance with all regulations and requirements of ERISA Law.

What You Have

As a Loan Specialist, you'll help create a positive, reliable service experience for plan sponsors and participants. You'll manage 100+ client relationships, serve as a retirement plan loan subject matter expert, and provide consultative support that helps clients resolve loan needs with confidence. You'll also support core operational processes, respond to inquiries with accuracy and urgency, strengthen quality controls, identify process improvements, mitigate risk, and contribute to excellent client outcomes.

Key responsibilities include:

• Partner with plan sponsors to bring loans current through clear, customized action plans and guidance on corrective methods.
• Analyze loan and payroll history to provide accurate data and practical resolution options.
• Communicate clearly and proactively to support day-to-day loan needs.
• Collaborate with internal partners to ensure timely responses to participant and plan sponsor requests.
• Strengthen quality controls and identify process improvements that support key deliverables and elevate the client experience.
• Monitor and coordinate loan modification requests to ensure timely, accurate completion.
• Support new plan and merger conversion meetings, ensuring smooth onboarding experiences for new clients.

What You Have

• Strong written and verbal communication skills.
• Excellent organization, time management, attention to detail, and analytical thinking.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment with accuracy.
• Sound judgment and the confidence to engage the right resources when needed.
• A continuous improvement mindset, with curiosity and creativity to challenge the status quo.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• A positive, team-first approach that fosters engagement, collaboration, and shared success.
• Financial or retirement industry experience preferred but not required.
• College degree or equivalent work experience.