IT Support Specialist

IT Support SpecialistThe IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations. This position is 100% on-site.Key ResponsibilitiesProvide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripheralsImage, deploy, and configure workstations; manage software installations and updatesTroubleshoot hardware, OS, network connectivity, and application issuesManage user accounts, permissions, and access requests (Active Directory / Azure AD)Maintain IT asset inventory and support onboarding/offboarding of employeesEscalate complex issues to appropriate infrastructure or vendor teamsMonitor daily EDI transaction flows (e.g., 204, 210, 214, 990, 997) between internal TMS/WMS and carrier/broker trading partnersTroubleshoot failed or rejected EDI transactions and coordinate resolution with trading partners, carriers, and internal teamsSupport mapping, testing, and onboarding of new EDI trading partners and transportation providersPartner with logistics, transportation, and supply chain teams to resolve data discrepancies affecting shipment visibility, billing, or trackingDocument interface configurations, error codes, and resolution proceduresWindows and/or macOS administrationActive Directory / Azure AD (user, group, and permissions management)Hardware troubleshooting (desktops, laptops, printers, peripherals)Software installation, patching, and imaging (SCCM, Intune, or similar)Basic networking (TCP/IP, DNS, DHCP, VPN troubleshooting)Ticketing systemsRemote support toolsQualifications2+ years in desktop/IT support; supporting multiple sites/locations a plusFamiliarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.)Strong troubleshooting, communication, and cross-functional coordination skillsBasic understanding of EDI standards (X12) and transportation transaction sets is a plusExposure to EDI or transportation systems a plusExperience with TMS/WMS platforms (e.g., Manhattan, Blue Yonder, SAP EWM) is a plusCustomer service orientation / communication skillsAbility to prioritize and triage ticketsDocumentation habits (writing clear tickets, KB articles)Comfortable working independently across sites Hermann Logistics