Customer Service Representative

Customer Service Representative (Direct Hire | Onsite) Location: Downtown Indianapolis, IN Salary: $48,000 - $50,000 annually Schedule: Full-time | Monday-Friday | Fully onsite About the Opportunity We are partnering with a growing organization in downtown Indianapolis to hire a Customer Service Representative for a direct hire opportunity. This is a critical role on a tight-knit 3-person team where personality, reliability, and customer focus are key to success. If you thrive in a fast-paced environment, enjoy problem-solving, and don't mind spending much of your day on the phone supporting both internal teams and customers, this could be a great fit. Key Responsibilities Handle a high volume of inbound and outbound calls with internal sales teams and customers Provide real-time support on: Product availability and inventory checks Shipping status and tracking updates Order processing and replacement requests Enter and manage purchase orders via phone, email, fax, and EDI systems Investigate and resolve shipping delays and order discrepancies Support both individual customers and larger commercial accounts Respond to customer inquiries and complaints with professionalism and urgency Maintain accurate data in ERP systems and spreadsheets What We're Looking For 2+ years of customer service experience (call center or high-volume environment preferred) Comfortable being on the phone for the majority of the day Strong problem-solving skills and ability to manage customer concerns Detail-oriented with strong organizational skills Tech-savvy with the ability to quickly learn new systems Experience working with an ERP system (any platform) Intermediate Excel skills (able to navigate spreadsheets, track data, and update information) Pay Details: $48,000.00 to $50,000.00 per year Search managed by: Melanie Lake Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.