Customer Service Representative

Customer Service Representative *About the Role*
We are seeking a motivated and customer-focused Customer Service Representative to support participants in navigating health and benefits programs. In this role, you will serve as the primary point of contact, assisting with inquiries, resolving issues, and guiding users through online platforms.
This is a great opportunity for someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment.
*Key Responsibilities*
* Provide excellent customer service with a focus on first-call resolution
* Handle inbound phone calls, email requests, and escalated issues
* Accurately gather and document participant information
* Assist with account registration, login issues, and portal navigation
* Educate participants on available tools and programs to reduce repeat inquiries
* Support participants in completing surveys over the phone
* Partner with internal teams on complex or non-routine issues
*Qualifications* *Required*
* High School Diploma or GED
* 1-3 years of call center or customer service experience (or transferable skills)
* Strong communication (verbal and written) and problem-solving skills
* Excellent attention to detail and active listening abilities
* Comfortable using Microsoft Word, Excel, and other computer systems
* Professional and friendly phone presence
* Ability to work flexible hours and overtime as needed
* Must reside within 1 hour of the office
*Preferred*
* Bilingual (Spanish/English) candidates are highly encouraged to apply
*Schedule* *Permanent shift (selected at time of offer):*

* 8:00 AM - 4:30 PM
* 8:30 AM - 5:00 PM
* 9:00 AM - 5:30 PM
* 10:00 AM - 6:30 PM
* 11:00 AM - 8:00 PM
*Training & Work Environment*
* Training is fully onsite for approximately 4 weeks or until ready to work independently
* After training, employees will transition to a hybrid schedule (onsite 2 days per week)
* Continued onsite attendance is required throughout employment
* Office space remains available for those who prefer to work onsite more frequently
*Work-From-Home Requirements*
* Private workspace with a door
* Ability to connect via hardwired internet (WiFi not permitted)
* Remote work cannot be used as a substitute for childcare
*What We Offer*
* Structured training and onboarding
* Clear growth and development opportunities
* Supportive team environment
* Opportunity to make a meaningful impact by helping others navigate health resources
*Job Type & Location*This is a Contract to Hire position based out of Indianapolis, IN.
*Pay and Benefits*The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Indianapolis,IN.
*Application Deadline*This position is anticipated to close on Jun 23, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.