Call Center Rep
$23.95 per hourPadmore Global Connections LLC
About the job Call Center Rep
Job Title:IN-DOR-Tax Call Center Rep. (798916)
100 N. Senate Ave., 2nd floor (West elevators)
Indianapolis, IN Agency Interview Type: No Interview Required Engagement Type: Contract NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered. Short Description: IN-DOR-Call Center Rep. Complete Description: Call Center Job Description. Responsibilities include:
• Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
- Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
- Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
- Respond to a variety of tax inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements. Tax analyst Job Description: Responsibilities include: The essential functions of this role are:
• Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
• Review accounts and properly apply payments to taxpayer accounts as needed.
• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
• Review and close files paid in full, dismissed, or discharged.
• Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.
• Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
• Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Vacancy posted 4 days ago
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