Call Center Agent - Onsite - Indianapolis, IN

Job Description

Job Description

Call Center Agent

Indianapolis, IN | Onsite

About aFit

At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.We focus on matching the right people with roles where strong communication, reliability, and a commitment to service make a difference.

About the Role

aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis.

This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns.Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success.

The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.

What You'll DoCustomer Service & Support

Serve as a helpful and professional first point of contact for customers.

• Respond to customer questions and requests by phone.
• Listen carefully to understand customer needs and provide accurate information.
• Research account information and status using designated systems.
• Help customers navigate processes and next steps.
• Escalate questions or issues when additional assistance is needed.

Call Handling & Performance

Deliver consistent service while meeting established performance expectations.

• Manage a high volume of customer interactions.
• Follow established procedures and call-handling guidelines.
• Work toward customer service, quality, and call-handling goals.
• Maintain strong schedule adherence throughout the workday.
• Participate in training and coaching to continuously strengthen performance.

Documentation & Data Entry

Maintain accurate information and protect customer confidentiality.

• Document customer interactions clearly and accurately.
• Enter and update information in designated systems.
• Review information for accuracy and completeness.
• Handle confidential and sensitive information appropriately.

What You BringSkill/QualificationRequirement LevelHigh school diploma or equivalentRequiredOffice or professional work experienceRequiredCustomer service experienceHighly DesiredCall center or high-volume phone experienceHighly DesiredStrong verbal communication skillsRequiredAbility to navigate multiple systems and locate information quicklyRequiredData entry and attention to detailRequiredAbility to work effectively in a fast-paced environmentRequiredExperience assisting frustrated or upset customersHighly DesiredGovernment or public-sector experienceHighly DesiredWork Environment

• Fully onsite in downtown Indianapolis.
• Monday through Friday schedule.
• Approximately 37.5 hours per week.
• Temporary/contract opportunity approximately four months in duration.
• Structured training provided.
• Consistent attendance and schedule adherence are essential.
• Candidates must be able to successfully complete required pre-employment screening.

Why This Role Matters

Call Center Agents play an important role in helping people get the information and support they need.This opportunity is well suited for individuals who take pride in providing excellent service, solving problems, and creating a positive customer experience.