911 Telecommunicator

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City’s Indianapolis metropolitan areas and Marion County.The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County. This position is responsible for dispatching emergency and non-emergency calls for services for either EMS & Fire or Police Services. The position could be dual trained at entry level or later for dispatching EMS, Fire and Police services. The Incumbent is responsible for receiving and evaluating emergency and non-emergency calls for fire, medical, or police services agencies dependent on the telecommunicator’s area of expertise and training. The incumbent dispatches appropriate units and following established protocols. Incumbent is required to direct emergency and non-emergency calls for service to fire, EMS, and police telecommunica High School Diploma or equivalent. Must be 18 years of age or greater. Must have excellent hearing & eyesight, be able to manually enter information into various systems by keyboard typing and capable of physically sitting for long periods of time at an assigned workstation. Must be able to pass a full scope background investigation to include a psychological and physical examinations. Cannot be convicted of a felony and most misdemeanor crimes which involved moral turpitude. Must be able to ensure the effective treatment of customers whether face to face or telephonically in a professional and courteous manner. Telecommunicator I, EMS, and Fire operations positions must be able to acquire and maintain EMD certification, APCO PST1or department equivalent and CPR certification within 1 y #J-18808-Ljbffr