Customer Service Representative

Job Description

Job Description

Customer Service Representative - Saraland, AL

Now hiring an entry-level Customer Service Representative for a busy office in Saraland. This is a full-time, temp-to-perm opportunity with a Monday-Friday, 8:00 AM-5:00 PM schedule.

Starting Pay: $15.48/hour

Responsibilities:

• Take customer orders by phone, email, fax, and mail

• Enter orders accurately and ensure they are processed in a timely manner

• Handle a high volume of inbound calls, approximately 120-150 per day

• Provide pricing, product, and delivery information

• Monitor orders and confirm shipments occur within 24-48 hours

• Respond to customer questions and resolve issues professionally

• Communicate with internal departments and sales representatives to keep customer information updated

• Verify account information and check product availability

• Perform basic measurement and pricing conversions

• Maintain organized records and paperwork

Requirements:

• High school diploma or equivalent

• Minimum typing speed of 30 words per minute, testing required

• Strong communication and customer service skills

• Good math, problem-solving, and decision-making abilities

• Professional phone manner and positive attitude

• Ability to work independently and as part of a team

Benefits include:

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Flexible schedule

• On-the-job training

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.

Company Description

About Long's Human Resource Services\r\n\r\nAt Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.