Shop Service Technician

Description

This position demonstrates the ability to perform basic inspections, basic diagnoses, and basic repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines. Works as a member of a team to provide basic mechanical services that satisfies customer needs and achieves departmental goals.

 
Entry-level position – Generally has less than two years of experience and/or demonstrated job relevant knowledge/skills. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.

 
The incumbent in this position is expected to model the following practices on a daily basis:

1. Demonstrate alignment with the company's mission and core business values
2. Collaborate with key internal/external resources
3. Participate in ongoing self-development

Essential Functions

• Performs basic troubleshooting and diagnosing of equipment malfunctions and failures
• Assists in the rebuilding, repairing, and maintaining of equipment and components
• Learns how to plan equipment and component repairs
• Learns how to complete parts orders and identify parts for return
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition
• Completes all documents associated with repairs in a timely manner 
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers’ needs
• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Operation and control skills - Controlling operations of equipment or systems
• Equipment selection skills - Determining the kind of tools and equipment needed to do a job
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact position
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information 
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

• Must have/acquire basic mechanic hand and pneumatic tools (metric/standard) 

Requirements

Education and Experience:

• One or more years of work-related skill, knowledge, or experience is preferred
• High school diploma or equivalent preferred

Supervisory Responsibilities:

• None

Travel: 

• No travel is expected for this position

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

Work Environment:

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Requires wearing common protective or safety equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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