Bilingual Customer Care Representative I
Express Employment Professionals
Job Description Job Description BILINGUAL CUSTOMER CARE REPRESENTATIVE I
Status: Full-Time | 40 Hours/Week
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Position Overview
Express Employment Professionals is seeking a compassionate and detail-oriented Customer Care Representative I to support a multi-campus behavioral health setting. This role serves as the first point of contact for patients receiving outpatient psychiatry and therapy services, including individuals with mental health and substance use diagnoses.
The ideal candidate is bilingual (English/Spanish REQUIRED), highly organized, and committed to providing excellent customer service in a supportive, therapeutic environment.
Key Responsibilities
Serve as the primary point of contact for phone and in-person patient inquiries
Provide professional, compassionate customer service in a behavioral health setting
Maintain accurate and timely electronic health records (EHR) documentation
Collaborate with clinical and administrative teams to support treatment plans
Work effectively across outpatient psychiatry and therapy departments
Ensure a positive, therapeutic experience for all patients and visitors
Why Join Us?
Mission-driven nonprofit serving Southwest Florida
Supportive, community-focused environment
Competitive pay and comprehensive benefits
Health insurance and generous PTO
Opportunity to make a meaningful impact in patient care
Preferred Skills
Bilingual (English/Spanish)
Crisis intervention experience
Strong documentation and organizational skills
Experience with dual diagnosis (mental health & substance use)
Excellent communication and customer service skills
Requirements
High school diploma or equivalent required
1+ year of office/clerical experience with customer interaction OR
Associate’s degree with 6 months of work experience
Ability to learn and maintain competency in electronic health record systems
Must pass pre-employment screening (drug test & TB)
Must clear Level 2 background screening (DCF & AHCA)
Completion of 1-week orientation required
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