ASL - Guest Engagement

Position Overview

The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.

People

Fosters a guest-focused team environment through driving volume and anticipating guest needs

Achieves excellent guest service by role-modeling company service standards

Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention

Holds self and associates accountable for achievement of financial results and performance standards

Manages conflict and coaches by applying company's recommended processes, standards and guidelines

Empowers and involves associates in decision-making processes

Receives feedback and fosters dialog around solutions

Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results

Fosters team commitment through support, relationship building, and recognizing individual contributions

Leads by managing through change and adversity

Makes recommendations on hiring, promotions, and terminations of team members based on performance

Co-conducts and facilitates sales associate and keyholder training

Process

Engages our guests and make their shopping experience exceptional

Makes recommendations on hiring, promotions, and terminations of team members based on performance

Coaches to Guest Engagement expectations

Manages Mission Monday partnership and events

Butterfly (manager on duty) on the floor at all times with zones covered at all times

Ensures the fitting room experience is exceptional outfitting and styling

Manages product communication and all product information posted

Manages and executes building guest book / logs

Leads new associate on-boarding

Co-leads floor set and refresh strategy

Co-manages payroll and store's financial performance

Makes decisions regarding store operations and planning

Controls workflow through successful planning and delegation

Executes task directives within designated time frames

Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets

Communicates effectively with executive team

Must be able to lift and carry heavy boxes (up to 30 lbs.)

Presentation

Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales

Co-manages the implementation and/or delegation of all weekly operational and visual objectives

Leads associate education on all associate training to ensure consistency in visual excellence

Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team

Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

Qualifications

1 year Retail Management

Bachelor's Degree preferred

Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

#73 in Fortune 100 Best Companies to Work For 2023

#4 in Fortune Best Workplaces in Retail 2022

#93 in Best Workplaces for Millennials 2023

#34 in Fortune Best Workplaces for Women 2022