ZR_2964_JOB

Jacksonville, United States | Posted on 07/07/2026

The Portfolio Managerleads a high-performing team of Program and Project Managers to ensure thesuccessful delivery of complex, high-impact client programs that drivestrategic business outcomes at scale. This role provides portfolio-leveloversight across multiple concurrent delivery engagements, ensuring consistentgovernance, operational excellence, stakeholder alignment, and financialaccountability across the entire book of business. Beyond portfolio leadership,this role serves as a force multiplier — elevating the capabilities ofStrategic Program Managers through active mentorship, coaching, and thecultivation of a delivery culture rooted in collaboration, accountability, andcontinuous improvement. The ideal candidate brings deep experience leading leaders,managing large and diverse program portfolios in a client-facing environment.Key Responsibilities

• Owns end-to-end portfolio oversight, ensuring theintake, tracking, and execution of projects align with organizationalpriorities and measurable business outcomes.
  
• Works closely with Clients to prioritize projects basedon business value, resource constraints, and risk considerations —maintaining clarity and momentum across a dynamic work environment.
  
• Establishes and maintains project governance processesand standards that ensure consistency, transparency, and accountabilityacross the portfolio.
  
• Manages resource allocation across the portfolio,ensuring alignment to strategic priorities and operational needs. StakeholderEngagement & Delivery Management
  
• Builds trusted partnerships with Client stakeholders,partners, project managers, engineers, and field teams to monitorportfolio health and maintain alignment with organizational goals.
  
• Facilitates recurring portfolio status meetings andcross-functional working sessions to drive decision-making and sustainprogram momentum.
  
• Maintains clear, consistent communication on teamworkload, performance metrics, and program and/or project progress —translating complex information for audiences from field level to theClient.
  
• Leverages strong interpersonal skills and emotionalintelligence to influence outcomes, resolve friction, and championcollaboration across diverse stakeholder groups. Project Planning& Execution
  
• Oversees program managers developing and implementingproject plans with disciplined attention to scope, schedules, resourcerequirements, and deadlines — operating effectively under tight timeconstraints.
  
• Applies structured problem-solving practices tomaintain portfolio momentum and remove delivery obstacles.
  
• Proactively identifies and mitigates portfolio-levelrisks, issues, and critical dependencies before they impact delivery andleads escalation management and resolution planning across the portfolio.
  
• Own portfolio-level financial performance includingrevenue forecasting, gross profit performance, utilization, backlogmanagement, and margin improvement initiatives. Communication
  
• Establish strong operating rhythms with projectmanagers and delivery leaders through portfolio reviews, risk reviews,financial reviews, and delivery health checks.
  
• Ensure a high-quality client experience throughproactive communication, accountability, and consultative engagement.
  
• Establishes standardized mechanisms for workloadtracking, risk monitoring, and performance reporting to provide real-timevisibility into portfolio status. Monitoring, Reporting &Continuous Improvement
  
• Creates and delivers reporting and dashboards thatsynthesize portfolio health, team performance, and strategic insights forleadership and key stakeholders.
  
• Anticipates operational needs and develops practical,business-aligned solutions that improve execution quality and stakeholdersatisfaction.
  
• Drives continuous process improvement efforts tomaximize team efficiency, enhance project management practices, andincrease value delivery across the portfolio.
  

Qualifications

• Bachelor’s degree in business management, engineeringor related field; Advanced degree or MBA preferred.
  
• PMP or PgMP, Agile, SAFe, or ITIL certifications aplus.
  
• 10+ years in program/project management, with 5+ yearsleading large, complex, cross-functional IT or infrastructure programs ina Professional Services and/or Managed Services environment
  
• The ideal candidate will possess strong leadershipskills, strategic thinking abilities, and a proven track record ofsuccessfully managing complex project portfolios. They will leadmulti-disciplinary teams to ensure effective project execution and portfoliomanagement.
  
• Strong experience in budgeting, forecasting, andfinancial reporting for multimillion-dollar programs.
  
• Excellent written and verbal communications skillsincluding the ability to communicate complex ideas and information todifferent audiences and levels.
  
• Knowledge of IT infrastructure, governance, riskmanagement, and program planning tools (e.g., MS Project, Smartsheet,Power BI).
  
• Exceptional interpersonal, communication, andconflict-resolution skills, with a high degree of emotional intelligence.