Senior Business Analyst Supervisor

Senior Business Analyst Supervisor

The Utah Office of Recovery Services (ORS) is seeking an experienced analytical leader to join our team as the Senior Business Analyst Supervisor for the New Technology Team. In this critical leadership role, you will supervise a dedicated team of Business Enhancement Team (BET) Senior Business Analysts (SBAs) while managing the security and integrity of ORS systems.

You will oversee workload allocation across enterprise projects, direct system security administration and access controls, and liaise with the Division of Technology Services (DTS), executive administration, and internal bureaus. A working, foundational knowledge of Structured Query Language (SQL)specifically basic queries within a PostgreSQL environments is beneficial to support baseline data verification, access auditing, and technical troubleshooting.

Minimum or "day-one" qualifications:

• Supervisory & Workload Planning: Demonstrated capability to evaluate project sizing, distribute tasks equitably, monitor team progress through project tracking tools (such as Jira and ServiceNow), and provide proactive coaching and performance management.
• System Security & Access Controls: Solid understanding of technical security principles, access control frameworks, identity and role management, and experience facilitating or resolving IT/security audit findings.
• System Enhancement & Analysis Leadership: Experience overseeing or guiding business analysis lifecycles, including functional requirements gathering, gap analysis, and SIT/UAT execution.
• System Security, Access Controls & Risk Management: Solid understanding of technical security principles, access control frameworks, and experience leading risk assessments across new software implementations, enhancements, and system changes to resolve vulnerabilities and audit findings.
• Cross-Functional Communication: Apply refined written, verbal, and interpersonal communication skills to bridge technical engineers, operational bureaus, and executive leadership, translating complex technical concepts into clear business insights.
• Compliance & Data Protection: Ensure all systems, reporting frameworks, and data governance practices comply with federal and state statutory regulations, agency policies, reporting requirements, and stringent data protection standards governing sensitive and regulated information such as IRS Publication 1075 and NIST guidelines (e.g., NIST SP 800-53 or NIST Cybersecurity Framework)
• Initiative Leadership & Secure Rollouts: Oversee agency projects, reporting initiatives, and system enhancements from planning through launch; ensure implementations align with system security standards while guiding the development of project plans, business requirements, release notes, and go-live checklists.
• Strategic Collaboration & Process Excellence: Partner cross-functionally with team members, technical experts, senior leadership, and agency stakeholders to advance key departmental goals, improve system efficiency, and champion continuous operational quality.
• Demonstrated proficiency with PostgreSQL and complex SQL design (query tuning, indexing, schema design, and stored procedures/functions).

Preferred or trainable/on-the-job qualifications:

• Direct experience with State of Utah IT governance structures, DTS partnerships, or child support / recovery systems.
• Proven track record participating in or leading federal compliance reviews (e.g., IRS Safeguard Reviews, Office of Child Support Services audits).
• Industry certifications related to security, audit, or analysis (e.g., CISSP, Security+).

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah. Other benefits may include:

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact View phone number on click.appcast.io.