Content Prep Technician

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

The Content Prep Technician ensures accurate receipt, processing, tracking, and delivery of physical and digital content across multiple systems and workflows. This role supports Imaging Operations by managing inventory, processing digital drives, maintaining production tickets, and preparing final deliverables for Ancestry's global partners. It requires strong attention to detail, organization, and collaboration in a fast-paced production environment.

What You'll Do....

• Receive, inventory, and track incoming physical and digital content and equipment with accuracy, consistency, and independence.

• Manage and maintain Workfront tickets, including reprocess requests and resolution of internal errors.

• Prepare files and materials for imaging production by staging, organizing, and importing content into Ancestry’s proprietary workflow systems (e.g., mapping, web crawls, SFTP).

• Support production performance by monitoring pipelines, troubleshooting system or file issues, and ensuring quality standards are met through tracking.

• Coordinate with project managers to process DIM/RSM drives, tracking imports, locations, and error resolution through completion.

• Handle shipping, receiving, and mailing requests, ensuring proper labeling, documentation, and tracking for internal and external partners.

• Prepare and verify digital delivery packages, including documentation, drive transfers, and shipping to archival partners.

• Assist with special projects and tasks requiring cross-departmental coordination, documentation updates, or process improvement initiatives.

• Communicate regularly with leadership and cross-functional teams to ensure smooth handoffs and project alignment.

• Perform other responsibilities as the Content Production Services Manager sees fit.

Who You Are....

• Detail-oriented and organized, with strong written and verbal communication skills.

• Self-motivated and dependable, able to manage multiple projects and priorities simultaneously.

• Comfortable working both independently and collaboratively within a team environment.

• Proficient in Microsoft Excel Intermediate

• Strong MySQL or database familiarity.

• Strong technical aptitude with the ability to troubleshoot and resolve issues efficiently.

• Willingness to perform some physical labor, including lifting up to 50 lbs.

Preferred Skills & Experience

• Experience in archives, libraries, or digital content management preferred.

• Experience with digitization, archival workflows, or family history research.

• Prior experience in content production or digital asset management.

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $20.90 - $26.13 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.