Customer Service Associate

Full-Time | In Office | Compensation Based on Experience Do people tell you that you have a great phone voice? Do you somehow make scheduling an appointment sound less boring than it actually is? Can you bring upbeat, positive, “this person actually likes helping people” energy to a phone call? If yes, Meadows Garage Doors may have the perfect role for you. We are hiring a full-time, in-office Customer Service Representative to help answer phones, support customers, and create an excellent first impression for everyone who calls us. You do not need garage door experience. We can teach garage doors. We cannot teach personality from scratch. Science has tried. Results were mixed. This role is all about phone presence, customer service, organization, and positive energy. When customers call us, they may be dealing with a broken garage door, a stuck car, a noisy opener, or one of the many small household disasters that make adulthood such a glamorous experience. Your job is to help them feel heard, helped, and confident that they called the right team. Responsibilities: What You’ll Be Doing You’ll be the friendly, capable voice helping customers move from “something is wrong with my garage door” to “Meadows is taking care of it.” Your responsibilities will include: • Answering incoming customer calls with warmth, confidence, and upbeat energy • Helping customers explain what they need without making them feel rushed or confused • Gathering accurate customer and service information • Booking or helping schedule appointments during business hours • Entering customer details clearly into our system • Routing urgent questions or unusual situations to the right team member • Keeping the customer-service process organized, professional, and human • Making sure customers feel taken care of from the first call Qualifications: Who We’re Looking For • We are looking for someone who is naturally friendly, clear, and confident on the phone. • You may be a strong fit if: • You have upbeat and positive phone energy • You enjoy helping people and talking to customers • You sound friendly without sounding fake • You can stay calm when someone else is stressed • You are organized and detail-oriented • You can follow a process without sounding like a robot reading from a government form • You communicate clearly and professionally • You take pride in making a great first impression • You understand that tone matters, especially over the phone Garage door experience is not required. Strong customer-service instincts and great phone presence matter more. Who This Role Is Not For This role is probably not the best fit if you hate phone calls, dislike talking to people, prefer silent cave work, or believe “customer service voice” means saying three words every thirty seconds with the emotional range of a printer. We are looking for someone who brings energy, warmth, and confidence to the phone. The voice matters here because the customer’s first impression of Meadows often starts with you. Why This Role Matters At Meadows Garage Doors, the first phone call is not just “answering the phone.” It is the start of the customer experience. A great Customer Service Representative helps customers feel calm, understood, and confident. You help organize the day, support the team, and make sure people are not left wondering what happens next. In other words, you are not “just answering phones.” You are helping set the tone for the entire company. Compensation: $25 - $35 hourly

• What You’ll Be DoingYou’ll be the friendly, capable voice helping customers move from “something is wrong with my garage door” to “Meadows is taking care of it.”Your responsibilities will include: • Answering incoming customer calls with warmth, confidence, and upbeat energy • Helping customers explain what they need without making them feel rushed or confused • Gathering accurate customer and service information • Booking or helping schedule appointments during business hours • Entering customer details clearly into our system • Routing urgent questions or unusual situations to the right team member • Keeping the customer-service process organized, professional, and human • Making sure customers feel taken care of from the first call