Patient Service Rep. - Float

Overview PSR Float provides “fill-in” coverage at all 23 clinics. Olympic Sports & Spine (OSS) is seeking a Patient Service Representative - Float . This role involves proactive medical scheduling, resolving scheduling issues, and delivering excellent customer service in a fast-paced clinical environment. Local Roots. Local Ownership. Local Commitment. OSS is committed to providing quality customer service and care to patients and being a great employer. All PSRs receive a comprehensive training program and ongoing support. OSS offers an $8,000 pay differential for this position to reflect the commitment required to work at any OSS location. This is a full-time position (40 hours per week). Work is Monday – Friday (no weekends); hours begin no earlier than 7:00 a.m. and end no later than 6:20 p.m. Summary of Duties: Process activity related to OSS’s patient services, including patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Perform other daily front desk operational duties as needed. Responsibilities Manage all aspects of high-volume patient scheduling Collect information from patients for treatment and billing purposes Verify insurance and obtain necessary authorizations if required Fax appropriate paperwork to referral sources Scan documents into the patient’s account Build and maintain patient charts Collect payments, balance nightly, and print reports Pull charts for the next day’s appointments and make reminder calls Communicate with OSS staff through Outlook email Coordinate with billing and treating staff to resolve patient issues Open and sort mail daily Participate in educational activities and attend monthly staff meetings Education/Experience Minimum high school graduation or equivalent AND three years of related experience, or equivalent education/experience. Equal Opportunity Statement We are an equal-opportunity employer and value diversity. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Additional Information As part of our commitment to maintaining a safe and compliant workplace, all offers of employment are contingent upon successful completion of a thorough background screening process, which may include verification of employment history, education, credit check (where applicable), criminal record check, and references. By submitting your application, you acknowledge and consent to the background screening. OSS is an equal opportunity employer and will comply with all applicable laws regarding background screening. For benefits information, please visit the OSS benefits page: #J-18808-Ljbffr Olympic Sports & Spine