Senior Field Service Technician
$83.3k - $133.28kFull-time
ABB Inc
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
Area Field Services Manager __ As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction. The work model for this role is: Remote. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Key Responsibilities
Area Field Services Manager __ As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction. The work model for this role is: Remote. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Key Responsibilities
- Ensure Safety & Compliance: Follow all ABB HSE, ABB Way, Safety Manual, and product warranty policies while maintaining up‑to‑date knowledge of relevant safety standards and procedures.
- Technical Execution & Expertise: Perform hands‑on project work-including startup, commissioning, troubleshooting, design, and repair-across power delivery equipment while continually developing technical and industry knowledge.
- Quality, Standards & Customer Satisfaction: Contribute to improving installation and field service standards, adhere to engineering procedures, and deliver exceptional customer satisfaction in all interactions.
- Administrative & Cost Management: Complete required technical reports, job status updates, material orders, quotations, time and expense reports, and exercise sound judgment in controlling costs and maintaining company assets.
- High School Diploma with a minimum of 8 years of engineering / field experience. Additional formal education may substitute for required experience on a year‑for‑year basis.
- Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers
- Ability and willingness to travel approximately 70+% as required.
- Ability and willingness to possess and maintain a valid driver's license.
- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D - 100% employee paid up to maximums.
- Short Term Disability - up to 26 weeks - Company paid.
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.
- Parental Leave - up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Vacancy posted 9 days ago
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