Regional Service Manager (MS, AL, GA, FL)

Full-time

Job Description

Position Purpose:

The Regional Service Manager is responsible for providing service training for all Hendrickson products, addressing customer complaints related to product performance, and supporting Hendrickson divisions at OEMs when requested, by contacting Fleet/End Users, Truck and Trailer Dealers, Spring Repair Shops, Auxiliary Axle Installers, and OEM Regional Service Managers.

Essential Functions:

Connect with fleet accounts, Original Equipment Manufacturers (OEMs), repair shops, and dealers to provide ongoing education and information on use, repair, and maintenance of Hendrickson products.

Respond to and resolve all customer issues and/or concerns in a timely and effective manner.

Support and monitor test installations of Hendrickson components and suspension systems.

Provide periodic reports on the performance of Hendrickson products.

Collaborate with sales managers to assist in resolving field complaints related to Hendrickson products.

Conduct service training to dealer mechanics to educate them on proper use and repair tactics of Hendrickson products.

Review recommended service procedures, failed components, and current offerings to offer solutions.

Monitor competitive activity within the market to suggest counter actions.

Supervise installations of Hendrickson products as necessary to ensure proper steps are taken.

Effectively manage product, customer, and competitor information, such as but not limited to, new product offerings, price trends, incentives, and market penetration through gathering data and communication.

Develop and maintain detailed customer files that may include fleet contact reports, dealer contact reports, maintenance lists, and calendars.

Provide technical support and education to cross-functional teams and District Sales Managers within the organization.

Represent Hendrickson at industry trade shows as assigned.

Maintain awareness of company products offered and market trends.

Other duties as assigned.

Education and Training

A bachelor's degree in a related field preferred.

Minimum Qualifications

Must live in or be willing to relocate to the assigned territory.

A minimum of 5 years' experience in a field service role required.

Experience in the commercial transportation industry preferred.

Territory experience is preferred.

Strong written, verbal, and interpersonal skills required.

Presentation skills required.

Ability to train others is required.

Ability to travel around 75% of the time.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
Benefits
We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness.

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Regional Service Manager (MS, AL, GA, FL) in Woodridge, IL vacancy

Sales Director- Regional Enterprise Expansion
$124.04k - $165.38k
...The Role As Director, Regional Enterprise Sales... ...strategic products and services, expanding customer relationships... ...and disciplined sales management practices. Maintain... ...5,375 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK...
Suggested
Full time
Temporary work
Work at office
Remote work
Lumen
Joliet, IL
1 day ago
Area Manager- Chicago
...related experience. This role manages multi-sites, leads and drives... ...and Tasks: Ensure efficient service execution of all new and existing... ...top 20 customers within the region. Maintaining comprehensive... ...Details Highly proficient in MS Office suite of products (Excel...
Suggested
Full time
Xylem
Bolingbrook, IL
4 days ago
Marketing Operations Manager
...Marketing Operations Manager CBU | Naperville | Full Time | Permanent Wilton is a global heritage brand with a 95-year history in baking... ..., or go-to-market processes. Instructions High proficiency in MS office, specifically excel, along with strong analytical...
Suggested
Permanent employment
Full time
Condifa
Naperville, IL
1 day ago
Branch Manager
...Pennsylvania. 15905. Position Title: Branch Manager Business Unit: Retail Reports to: Varies... .... Incorporate FNB digital products and services into customer interactions. Using FNB approved... ...computer and job-related software MS Word - Basic Level MS Excel - Intermediate...
Suggested
Work at office
Night shift
First National Bank of Pennsylvania
Westmont, IL
1 day ago
Manager, Service Center
$115k - $135k
...Service Center Manager This Service Center Manager position in Bolingbrook, Illinois, is an opportunity to lead people, improve operations, solve... ...$115,000 to $135,000 per year Location: Onsite –Atlanta, GA Benefits: Full benefits package including medical, dental,...
Suggested
For contractors
Work at office
Night shift
Roadrunner Freight
Bolingbrook, IL
3 days ago
Account Manager- Employee Benefits
...Description: Title: Account Manager – Employee Benefits Work... ...Location/Supporting: Longwood, FL | Experience: Level-Funded and... ...Plans Supporting: Shared Services - provides service support to... ...volumes ~ Proficiency in MS Office (Outlook, Word, Excel)...
Remote work
Insurance Office of America
Naperville, IL
1 day ago
Field Service Coordinator
$48k
...Field Service/ Resident System SupportCreates, tracks and oversees projects and financials for Field Service/ Resident System Support (... ...ManagementQualificationsBachelor's degree or equivalent experienceComputer skills including MS Office, Excel, SAP a strong plusStrong verbal and written...
For subcontractor
Daifuku
Bolingbrook, IL
21 hours ago
Project Manager
Project Manager Civil Infrastructure (Roads, Bridges, Highways)Position OverviewWe are seeking an experienced Project Manager to lead planning... ....Proficiency with project scheduling and management software (MS Project, Primavera P6), and familiarity with AutoCAD/Civil 3D or...
Contract work
For subcontractor
Local area
CyberCoders
Lisle, IL
2 days ago
Field Service Coordinator
$50k - $55k
...Field Service Coordinator Job Location US-IL-Bolingbrook # of Openings... ...responsibilities as needed and directed by Management Qualifications Bachelor's degree... ...experience Computer skills including MS Office, Excel, SAP a strong plus Strong...
For subcontractor
Shift work
Day shift
Daifuku Intralogistics America Corporation
Bolingbrook, IL
21 hours ago
Solar EPC Operations Specialist
...transition of awarded projects from bid through turnover to the project management and field teams — ensuring civil/mechanical scope, subcontractor... ...~ Proficiency in Microsoft Office Suite; advanced Excel skills; MS Project; Bluebeam and PlanSwift a plus ~ Ability to read plans...
Full time
Temporary work
For subcontractor
Work at office
LiveWire Construction Inc.
Westmont, IL
4 days ago
Building Automation Project Manager - Automated Logic
$79k - $158k
...sets. About this role Automated Logic is seeking a Project Manager for potential mission-critical projects in Lisle, IL . The... ...Working Knowledge of Microsoft Office Suite: Word, Excel, Outlook, MS Project, Access and other Windows products Pay Range The...
Minimum wage
Temporary work
For subcontractor
Work at office
Local area
Carrier World
Lisle, IL
a month ago
Senior Project Manager
$140k - $165k
...About the Role The Senior Project Manager - Construction is responsible for leading... ...Identify opportunities for additional services or future projects with existing clients.... ...in project management software: Procore, MS Project, Bluebeam, etc. OSHA knowledge...
Full time
Contract work
For subcontractor
Work at office
Local area
Berglund Construction
Westmont, IL
4 days ago
Branch Operations Manager
$61.93k - $85.16k
...comprehensive equipment offering, our expertise and service are what truly distinguish us from the... ...Position Objective: The PC Operations Manager is responsible for the support of the... .... ~ Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne...
Full time
Temporary work
Flexible hours
Sunbelt Rentals
Plato Center, IL
3 days ago
Project Manager
...the impact of your work in Chicagoland and beyond The Project Manager provides overall management direction to multiple projects,... ...Manager Professional (PMP) certification a plus. Proficient in MS Office products, especially Excel and Outlook; experience with scheduling...
Contract work
For subcontractor
Weekend work
Afternoon shift
K-Five Construction Corporation
Westmont, IL
1 day ago
Medication Access Coordinator
$22.91 - $42.6 per hour
...in patient assistance programs and collaborates with social services and case management. Assists pharmacists with preparing letters of medical... .... [Required] Basic to moderate proficiency skill set in MS Office: Word, Excel and Outlook. [Required] Education:...
Full time
Work experience placement
Local area
Monday to Friday
Flexible hours
Shift work
AdventHealth Corporate
Bolingbrook, IL
3 days ago
Blood Bank Manager OR Transfusion Services Manager in Illinois
...Job Description NEW Laboratory Manager/Supervisor OR Blood Bank Manager opening at one... ...hire an experienced Blood Bank/Transfusion Services Supervisor or Manager to oversee a high... ...environment. \n Requirements: \n - MS Degree preferred, BS Degree Required \n...
Hourly pay
Local area
Relocation package
KA Recruiting Inc.
Naperville, IL
7 days ago
Facility Operations Supervisor
...can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs.Job Duties and...
Flexible hours
Life Time Fitness
Naperville, IL
4 days ago
Area Facilities Manager
...in the lives of residents every day. As an Area Facilities Manager, you oversee maintenance operations for a home community and support... ...home community Support Maintenance Coordinators across your regional cluster Ensure compliance with life safety, AHJ, and...
Contract work
Work at office
Shift work
Weekend work
Dignity Home Care Inc
Naperville, IL
21 hours ago
Area Facilities Manager
...difference in the lives of residents every day.As an Area Facilities Manager, you oversee maintenance operations for a home community and... ...home communitySupport Maintenance Coordinators across your regional clusterEnsure compliance with life safety, AHJ, and regulatory...
Contract work
Work at office
Weekend work
Dignity Home Care Inc
Naperville, IL
4 days ago
Facility Operations Supervisor
$17.75 per hour
...you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to... ...subsidized membership ~ Discounts on Life Time products and services ~401(k) retirement savings plan with company discretionary match...
Hourly pay
Full time
Temporary work
Flexible hours
Life Time Fitness
Naperville, IL
2 days ago
MAINTENANCE MANAGER
$92k - $120k
...Maintenance ManagerAre you ready to join a US Best Managed Company? KENT Worldwide™ is seeking an experienced Maintenance Manager to lead... ...and speak EnglishAbility to use a computer or tablet including MS Outlook, MS Excel, and MS Word programs.Able to work evenings and...
Apprenticeship
Worldwide
Shift work
Weekend work
Afternoon shift
Kent Corporation
Bolingbrook, IL
3 days ago
Maintenance Manager
$85.79k - $128.68k
...Maintenance ManagerThe Maintenance Manager is responsible for leading, developing, managing and executing all aspects for maintenance with... ...excellent oral and written communication skills.Proficiency in MS Office Suite, EAM, and SAP.Minimum QualificationsBachelor's...
Full time
Work experience placement
Local area
Maker’s Pride LLC
Bolingbrook, IL
2 days ago
Director, Shared Business Operations
$100.17k - $134.67k
...The position provides leadership to a multi-functional team. Services provided by the team include a variety of Shared Operations Center... .... Supports and drives continuous improvement, change management and business process initiatives resulting in delivery of exceptional...
Full time
Work at office
Worldwide
Flexible hours
Chamberlain University
Lisle, IL
2 days ago
Civil Project Manager
...Qualifications B.S. in Civil Engineering from an ABET-accredited program. At least five years of civil site design experience. MS Office experience (Word and Excel). Experience with AutoCAD and Civil 3D. Preferred Qualifications Licensed Professional...
Full time
Larson Engineering
Naperville, IL
19 days ago
Operational Excellence Manager
$97.21k - $145.81k
...Job Summary The Operational Excellence Manager is responsible for driving the successful implementation of operational excellence... ...~ Travel - must be willing to travel 70%+ ~ Proficiency in MS Office Suite, Excel, and PowerPoint The pay range for this...
Full time
Remote work
Hearthside Food Solutions
Downers Grove, IL
4 days ago
Operational Excellence Manager
$110k - $140k
...The site Operational Excellence Manager will be responsible for the... ...range of connectivity products, services, and solutions for the data... ...excellent results ~ Proficient with MS Office - PowerPoint, Excel,... ...may vary by geographic region. If you have questions on what...
Flexible hours
Molex
Monee, IL
21 hours ago
Mortgage Branch Manager
$49k - $70.35k
...Job TitleAssists Mortgage Retail Regional Manager in the leadership and management of Mortgage Loan Originators to achieve production goals... ...verbal and written communication skills- Well-developed customer service/relations skills- Demonstrated new business development and...
Work experience placement
Local area
Remote work
Work from home
3 days per week
U.S. Bancorp
Naperville, IL
1 day ago
Director, Corporate Application Services
$100.17k - $181.04k
...the healthcare industry. The Director, Corporate Application Services is the technology delivery and operational leader for Covista'... ...Establish delivery governance, decision paths, dependency management, risk escalation, and visibility across initiatives while preserving...
Full time
Contract work
Work at office
Home office
Flexible hours
Covista
Bolingbrook, IL
21 hours ago
Print Operations Supervisor
$22 - $28 per hour
...Responsible for assisting the Director of Print Operations with the management of production, quality, personnel, and departmental issues in... ...equipment, with remote assistance from manufacturer or service manager if needed Perform daily cleaning and maintenance of...
Hourly pay
Full time
Work at office
Remote work
Worldwide
Monday to Friday
Shift work
Afternoon shift
PlanetArt
Woodridge, IL
a month ago
Operations Supervisor
$40 - $45 per hour
...Supervisor to support high-volume hiring efforts across multiple warehouse and distribution locations. This role is responsible for managing the full recruitment lifecycle for hourly operations positions in a fast-paced logistics environment. The ideal candidate is...
Hourly pay
Local area
Addison Group
Naperville, IL
more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Regional Service Manager (MS, AL, GA, FL). Be the first to apply!