Intensive Services Case Manager

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

This position provides high-quality, client-centered intensive supportive services to chronically homeless individuals, families, and transitional age youth in permanent supportive housing through Housing for Health (HFH). Services are grounded in harm reduction principles and aim to support participants in maintaining stable housing and improving overall well-being.

Duties and Responsibilities

Outreach, Engagement & Intake

• Accept and process referrals from DHS and HFH partners
• Build rapport with clients and assess eligibility for the program
• Obtain necessary authorizations and consents
• Refer ineligible individuals to appropriate services and community linkages
• Conduct client intakes and assist with gathering documentation

Temporary Housing, Rental & Move-In Support

• Assist with temporary housing referrals prior to permanent housing placement
• Support clients in lease-up processes and documentation coordination
• Coordinate move-in logistics and new tenant orientation
• Help clients access basic necessities such as food and hygiene items
• Conduct DHS-approved psychosocial assessments and update service plans every three months
• Ensure connections to health, mental health, and substance use services
• Support treatment adherence by accompanying clients to appointments
• Provide assistance with accessing public benefits and employment resources
• Support budgeting, money management, and life skills development
• Educate clients on tenant rights and lease responsibilities
• Work with property managers to address issues affecting housing stability and document eviction prevention efforts
• Coordinate transitions for clients with changing needs or housing situations
• Implement new services as required by County or HFH operations

Client Satisfaction

• Monitor satisfaction through ongoing conversations and tenant meetings
• Administer an annual satisfaction survey

Collaboration

• Participate in meetings with DHS, HFH, and community partners
• Facilitate regular case conferencing with supervisor and team
• Build partnerships with local service providers to ensure wraparound support

Qualifications and Requirements

• Bachelor’s degree in Social Work or related field and 1 year of experience with homeless individuals, families, or transitional age youth; or 2 years of experience providing direct mental health or intensive case management services
• Experience in social services and working knowledge of case management techniques
• Experience with clients facing mental health challenges, chronic health conditions, and substance use disorders
• Understanding of crisis intervention, harm reduction, and housing retention strategies
• Ability to manage a caseload of 20 clients, with strong documentation and organizational skills
• Proficiency in Microsoft Word and Excel
• Valid driver’s license, ability to drive agency vehicles, and current auto insurance
• Commitment to maintaining professional boundaries and client confidentiality per HIPAA
• Attendance at mandatory trainings and meetings required

Physical Working Conditions

• Some travel required to field locations; valid driver’s license and insurance needed
• Prolonged sitting, standing, and frequent bending or stretching
• Ability to lift up to 25 lbs as needed
• Frequent computer use, including typing and phone communication

Other Conditions

This job description is not intended to be an exhaustive list of duties. Responsibilities may be modified as needed to meet program goals and organizational needs.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.