Mortgage Call Center Rep (Mon-Fri!!)

Mortgage Call Center Rep

We're hiring Mortgage Customer Service Representatives to support homeowners with their mortgage servicing needs. This role is ideal for candidates with recent contact center experience who enjoy helping customers, solving problems, and working in a fast-paced environment.

You'll handle a mix of inbound and outbound calls, assist customers with mortgage-related questions, and use internal systems to document and resolve inquiries. This is a contract-to-hire opportunity with long-term career growth potential.

Mortgage Call Center Rep Job Description:

• Answer inbound calls from homeowners regarding mortgage payments, escrow accounts, website access, payoff requests, and general account questions
• Make outbound calls to remind customers about upcoming or overdue payments and assist with payment processing when appropriate
• Provide professional, courteous, and accurate customer support on every interaction
• Identify and refer eligible customers to the refinancing team when applicable
• Follow established processes, policies, and servicing guidelines
• Document customer interactions and update account information in internal systems

Mortgage Call Center Rep Required Experience:

• 1-3 years of recent experience in a contact center taking high volumes of inbound & outbound calls.
• High school diploma or equivalent

Mortgage Call Center Rep Additional Details:

• Pay: $19.50/hour
• $20.50/hour for bilingual representatives
• Contract-to-hire opportunity
• On-site position in Phoenix, AZ
• Start Date: August 30, 2026
• Mandatory training for the first 3 weeks, Monday through Friday 9:00am 5:30pm
• Training attendance is required and cannot be missed
• After training, schedules may offer flexibility with start times between approximately 8:00 AM and 10:00 AM
• In-person interviews are expected to begin August 17, 2026
• Monthly incentive opportunity of up to $500 based on attendance and performance metrics after initial ramp-up

Mortgage Call Center Rep Career Growth:

This team serves as a strong entry point into the mortgage industry. Employees have opportunities to grow into leadership roles and other operational departments, with a company culture that emphasizes internal promotion and professional development.

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $19.50 $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account ( HSA ) Transportation benefits Employee Assistance Program Time Off/Leave ( PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Aug 28, 2026.

TEKsystems is an Allegis Group company.