Program Manager - Business Process And Continuous

Responsibilities and duties:

End-to-End Program Ownership

• Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
• Independently manage timelines, dependencies, risks, and stakeholder alignment.
• Ensure operational and technical readiness for launches through structured planning and validation.
• Act as escalation point for delivery blockers, risks, and launch issues.

Technical Collaboration & Guidance

• Partner closely with AUP and platform teams on delivery design and implementation.
• Provide informed guidance on delivery architecture, integrations, and fulfillment models.
• Translate business and partner requirements into clear operational and technical needs.
• Operationalize and execute offer onboarding using Adobe platforms.
• Identify system dependencies, risks, and edge cases early in planning.
• Support testing strategy, validation, and issue resolution across systems.

Delivery Model & Workflow Design

• Help design scalable workflows and governance models for offer delivery.
• Standardize intake, readiness, and launch processes across programs.
• Recommend improvements to tooling, automation, and delivery methods.
• Document runbooks, SOPs, and delivery patterns for reuse.

Cross-Functional Leadership

• Work across Business Development, Product, Finance, Legal, Engineering, and regional teams.
• Influence decisions on delivery approach, timelines, and feasibility.
• Drive alignment across teams to ensure launches stay on track.
• Provide structured updates to leadership on program health and risks.

Operational Analytics

• Monitor fulfillment health, delivery metrics, and launch performance.
• Build dashboards and reporting to improve visibility and planning.
• Use data to identify recurring issues and drive improvements.

Requirements:

• 6-8 years in program management, delivery operations, technical operations, or similar roles.
• Proven ability to independently lead complex cross-functional programs.
• Experience working with engineering or platform teams on system-dependent launches.
• Strong technical fluency - able to engage in system and integration discussions.
• Excellent stakeholder-management and communication skills.
• Strong analytical and problem-solving ability.
• Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.
• Bachelor's degree in Business, Engineering, Computers, or related field.

Nice to Have:

• Experience in SaaS, subscriptions, or digital fulfillment ecosystems.
• Background in partner operations or offer delivery.
• Familiarity with APIs, integrations, or platform-based delivery.
• Experience designing operational workflows or scaling delivery programs.
• Experience supporting high-visibility launches with executive stakeholders.

For a further discussion or to find out more, contact Indu Sri Lakavath on View phone number on us.fitly.work or apply now.