Accounts Receivable Specialist I

Accounts Receivable Specialist I

This position will provide support and assistance to the Senior Director, AR/Credit/Collections in the day-to-day operations for the Accounts Receivable, Credit and Collection department. Will assist in responding to internal and external customer account inquiries under the direction of the Senior A/R Director. This position is part of a team working with multiple departments and divisions. The Accounts Receivable Specialist I functions at an entry level in all aspects of the position.

Essential Functions

• Responsible for the preparation and entry of A/R, Customer Service, and Circulation cash receipts for customer accounts.
• Follow established collection and credit granting procedures when providing support for customers.
• Provide effective customer support for inbound and outbound calls to and from A/R.
• Identify, research, and resolve account discrepancies including dispute and variance resolution under the guidance of the Senior A/R Director.
• Provide support and assistance with various A/R related tasks accurately and timely.

Secondary Functions

• Maintain the organization of both digital and hardcopy filing systems.
• Determine which accounts are to be turned over for review for collection placement to Senior A/R Director by the 15th of the month.
• Advise, suggest solutions, and consult with Senior A/R Director on any unique issues.
• Communicate significant account issues to sales as directed by Senior A/R Director.

Job Qualifications

Education: High School Diploma or equivalent required. College coursework in accounting preferred.

Required Experience: 1- year of accounts receivable, collection, and customer service experience.

Competencies: Very good written and oral communication skills, both internally and externally. Demonstrates good math skills and ability to balance numbers accurately. Exhibits good organizational skills.

HK Values: Integrity, Resourcefulness, Effort, Respect, Teamwork, and Stewardship

Detail-oriented Ability to multi-task Initiative Organizational skills Stress management Accuracy Must be able to work as an integral part of the A/R team as well as use interpersonal skills to interact with customers and other departments throughout the company in a courteous and professional manner. Basic knowledge in Microsoft Excel, Word, and Outlook. Ability to professionally communicate with customers regarding sensitive account information such as credit terms/limits and credit hold. Set priorities effectively for completing job duties prioritizing tasks by importance under the guidance of the Senior A/R Director. Decision making based on existing processes/procedures in place. Takes initiative with volunteering for new projects to expand skill set.

Job Demands

Office Equipment: Frequent computer, calculator, printer and remote deposit use. Occasional telephone, copier, facsimile, and scanner use.

Mental Demands: Frequent problem solving, prioritize, organize and read/write. Occasional interpret data, manage stress, and adaptable.

Working Conditions: Indoor office environment. Occasionally share an office.

Physical Demands : Frequent sitting. Occasional walking and standing. Rare lifting (40 max) lb. and carrying.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, Responsibilities, and activities may change at any time with or without notice. This position has access to customer credit card data and must comply with all policies and procedures designed to keep that data from being compromised.