Hotel General Manager

Position Purpose and Summary Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safe watch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. Watch A Day in the Life video for General Manager Major / Key Job Duties Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks) Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Manage labor standards and property level expenses to achieve maximum flow-through to the bottom‑line profit. Monitors collection of in‑house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Participates and monitors monthly inventory of supplies and equipment, ensuring purchases are within budget and by approved vendors. Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives, including setting goals, completing competitive surveys, taking reservations and compiling reports. Identifies and seeks out potential business in the local market, maintaining relationships with local companies and key people to increase the company’s visibility. Promotes 100% guest satisfaction throughout the property and instills the 100% objective to AGM and hourly associates. Ensures that all guest‑related issues are resolved in a manner consistent with the company’s goals and objectives. Recruits qualified applicants and trains employees in accordance with company standards. Communicates all policies and procedures to the entire staff, conducting regular meetings to provide company communications, policy reviews, local property activities and goals. Inspects and documents repairs and cleanliness of the property with the AGM to ensure optimum upkeep, room cleanliness and overall appearance. Builds solid client relationships in the district and with Managers and staff at each assigned hotel. Upholds and enforces ESH standards and policy compliance at the hotel level. Other Duties Adheres to federal, state and local employment‑related laws, regulations and agreements. Performs duties in all aspects of hotel operations whenever needed. Directly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property and is responsible for the overall direction, coordination and evaluation of this unit. Actively reviews and monitors the social media websites to ensure timely and appropriate responses to postings. Minimum Qualifications Minimum three years related hospitality management experience required; a 4‑year degree highly preferred. Preferred Qualifications Basic knowledge of computers and software, including ability to use e‑mail, word processing and spreadsheet software. Ability to organize multiple projects, manage and prioritize tasks and meet deadlines. Ability to manage and direct staff to perform daily job tasks. Environmental Job Requirements The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently works in outside weather conditions and is exposed to wet and/or humid conditions, near moving mechanical parts, fumes, airborne particles and toxic or caustic chemicals. Noise level is usually moderate. Travel within the local community is frequent; occasional inter‑city travel with air travel may be required. Knowledge, Skills, Abilities & Competencies Ability to read and speak the English language and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees. Ability to effectively communicate professionally with guests, associates, supervisors and others as required for optimum operation. Conversational Spanish would be beneficial. Benefits Weekly Pay! Competitive wages Great working environment Employee recognition programs Medical insurance Dental insurance Vision insurance Health care and dependent care flexible spending accounts Employer‑paid basic life and AD&D insurance Employer‑paid long‑term disability Optional employee‑paid voluntary benefits Short‑term disability Buy‑up long‑term disability Supplemental life insurance Dependent life insurance 401(k) savings plan Paid time off Employee assistance program (EAP) Employee perks program offering discounts to major companies. Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position and location. Candidates are not guaranteed to be at the higher or lower end of the compensation ranges presented. The company complies with applicable federal, state and local minimum wage requirements. Geographic Salary Information Colorado, Washington, California Applicants Only: General Manager GMA - $53,000 - $76,000 annually. New York City (Whitestone) Applicants Only: General Manager GMA - $57,000 - $87,000 annually. #J-18808-Ljbffr Extended-Stay-Hotel