Customer Service Representative

Customer Service Representative

Hickory, North Carolina, United States US Conec, Ltd. Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellencecreating innovative connectivity solutions that support today's most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you'll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your futurewhether your interests lie in manufacturing, engineering, operations, or beyond.

Overview

The Customer Service Representative serves as a key liaison between customers and US Conec, ensuring a seamless order-to-delivery experience. This role supports Sales, Product Management, and Application Engineering teams by managing customer interactions, processing orders, and maintaining strong relationships across a global customer base.

Responsibilities

• Process and expedite customer orders accurately and efficiently using internal order management systems
• Prepare and manage quotes, contracts, and project-level pricing in collaboration with Sales and Product Management
• Coordinate order scheduling, routing, invoicing, returns, and credit issuance
• Serve as the primary point of contact for customer inquiries via phone and email
• Provide guidance on shipping requirements and export documentation
• Maintain detailed records of product specifications, pricing, and customer account activity
• Develop and apply in-depth knowledge of US Conec products, tools, and services
• Support customer account setup and assist with credit information collection
• Collaborate cross-functionally to resolve quality concerns and meet customer requirements
• Facilitate clear communication between customers and internal teams, including Sales and Engineering
• Build and sustain strong relationships with assigned accounts and support regional team needs
• Assist Sales with leads, product launches, change notifications, and sample coordination
• Identify process improvement opportunities and contribute to solution implementation

Must Haves

• Associate degree or equivalent experience
• 3+ years of customer service, account support, or inside sales experience
• Strong organizational skills with high attention to detail and ability to prioritize effectively
• Excellent verbal and written communication skills
• Proven ability to manage customer relationships and navigate challenging situations professionally
• Proficiency with Microsoft Office and ERP/order management systems
• High level of professionalism, adaptability, and teamwork orientation

Nice to Haves

• Experience with CRM tools such as Salesforce or similar platforms
• Familiarity with JD Edwards (JDE) or comparable ERP systems
• Experience supporting global or international customers
• Foreign language skills

What We Offer

• Competitive base salary with performance-based bonus potential
• 4 weeks of PTO
• Health, dental, and vision plans
• 401(k) retirement savings plan with employer match and planning resources
• Collaborative, team-based culture that fuels innovation
• Paid time off, holidays, and employee recognition programs celebrating your achievements
• Community engagement and STEM outreach opportunities to give back locally

US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. U S Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics.