Sales Account Manager - Managed Mobility Services

Sales Account Manager Managed Mobility Services

Location: King of Prussia PA

Employment Type: Full-Time Direct Hire

Base Salary: $70000$80000

Commission: 5% on expanded and new-logo business

About the Opportunity

A growing technology and managed services organization is seeking an experienced Sales Account Manager to own retain and expand a portfolio of existing customer relationships. This position sits at the intersection of account management customer success consultative sales and managed mobility solutions .

The successful candidate will inherit established customer relationships while taking an active role in increasing wallet share identifying new business needs re-engaging inactive customers and expanding clients into a broader portfolio of technology and mobility services.

This is not a passive account-management or order-taking position. The ideal candidate is commercially minded highly responsive exceptionally organized and comfortable turning an initial hardware or device request into a deeper conversation about the customers operational needs.

The organization operates in Managed Mobility Services supporting customers throughout the device lifecyclefrom procurement and deployment through configuration management support connectivity and end-of-life solutions.

What Youll Do

Account Management & Customer Growth

• Serve as the primary relationship owner for an assigned portfolio of existing customers.
  
• Build trusted relationships across IT operations procurement field teams leadership and other key stakeholders.
  
• Maintain a high-touch customer experience through prompt communication proactive updates and consistent follow-through.
  
• Conduct regular account reviews strategic check-ins and QBRs to understand evolving customer needs.
  
• Protect existing revenue while actively identifying opportunities to expand customer relationships.
  

Consultative Selling & Account Expansion

• Uncover opportunities to expand customers beyond individual device purchases into broader managed solutions.
  
• Ask strategic discovery questions to understand the operational and financial challenges behind customer requests.
  
• Cross-sell and upsell solutions involving mobile devices tablets laptops cellular routers accessories connectivity MDM/UEM staging and kitting lifecycle support depot services buyback/ITAD logistics and related services.
  
• Partner with internal sales operations procurement and technical teams to develop appropriate solutions quotes and proposals.
  
• Track account growth solution adoption cross-sell activity revenue and gross-profit performance.
  
• Support device-refresh planning annual budgeting discussions and longer-term account strategy.
  

Customer Reactivation & Proactive Outreach

• Proactively re-engage existing customers who have become inactive or have not purchased recently.
  
• Research account history and develop personalized outreach strategies rather than relying on generic "checking in" messaging.
  
• Identify why purchasing activity has declined and uncover new business needs initiatives budget considerations or operational challenges.
  
• Maintain consistent multi-touch outreach and follow-up until a clear next step is established.
  
• Create reasons to remain valuable to customers even between active purchasing cycles.
  

Service Delivery & Relationship Ownership

• Act as the customers advocate and escalation owner when service or delivery issues arise.
  
• Coordinate cross-functionally to drive issues through resolution while maintaining proactive communication with the customer.
  
• Set realistic expectations and remain accountable for outcomes even when another internal department performs the work.
  
• Monitor service performance order fulfillment asset tracking lifecycle activity and customer satisfaction.
  
• Maintain detailed and accurate CRM documentation follow-up commitments and next steps.
  

What Were Looking For

• Approximately 37 years of experience in Account Management Customer Success Inside Sales B2B relationship management or a closely related commercial role.
  
• Strong preference for experience within managed mobility services cellular/wireless solutions telecom mobility technology managed IT services device lifecycle services or a closely related environment .
  
• Experience managing and growing post-sale customer relationships.
  
• Demonstrated success with upselling cross-selling account expansion retention and/or reactivation .
  
• Comfort with proactive outbound calling and outreach to existing or inactive customers.
  
• Ability to provide specific measurable examples of revenue or account growth.
  
• Working knowledge of mobile and connected-device solutions ideally including phones tablets laptops cellular routers connectivity device management deployment and lifecycle considerations.
  
• Strong CRM and pipeline-management discipline; HubSpot or comparable CRM experience is preferred.
  
• Ability to manage a large number of contacts simultaneous priorities urgent customer requests and ongoing sales opportunities without sacrificing follow-through.
  

What Makes Someone Successful Here

The strongest candidates combine a customer-success mindset with commercial drive . They are proactive rather than reactive ask strong business questions and understand that excellent customer service should ultimately create opportunities for deeper partnerships and account growth.

You may be a strong fit if you:

• Do what you say you are going to do and take ownership through resolution.
  
• Thrive in a fast-moving environment where customers expect timely responses.
  
• Know how to uncover the business problem behind a product request.
  
• Can turn an existing relationship into measurable incremental revenue.
  
• Are comfortable initiating conversations rather than waiting for customers to call.
  
• Build credibility with stakeholders at multiple levels of an organization.
  
• Remain calm and solutions-oriented during escalations.
  
• Keep exceptionally organized CRM notes pipelines tasks and next steps.
  
• Can balance customer advocacy with clear revenue and growth objectives.
  

Success will be measured through factors including revenue and gross-profit growth dormant-account reactivation upsell/cross-sell conversion customer retention/satisfaction responsiveness and adoption of broader managed solutions.

Compensation

The anticipated base salary range is $70000$80000 with a preference toward approximately $70000$75000 depending on experience plus a commission structure of 5% on expanded and new-logo business .

The position carries a full monthly sales quota of approximately $65000 sold .