Intake Director - Westwood

Job Description

Job Description

Direct Counsel is partnered with a rapidly growing Plaintiff’s Personal Injury firm in Los Angeles that is seeking a talented and experienced  Intake Director to join their leadership team. This is an exciting opportunity for a hands-on, strategic professional with a passion for delivering exceptional results and mentoring high-performing teams.

Key Responsibilities:

• Oversee all aspects of the pre-litigation process with the support of case managers, assistants, and internal departments including Property Damage, Medical Records, Demands, Negotiations, and Lien Resolution.

• Lead a high-volume intake pipeline , ensuring a smooth onboarding process, proper case development, and exceptional client service.

• Run analytics and performance tracking to identify lead sources, intake success rates, and develop strategies to optimize conversions.

• Drive strategic decision-making and actively participate in case evaluation, medical management, and settlement strategies to maximize case value.

• Conduct regular case audits and team meetings to ensure cases are being worked up efficiently and proactively.

• Maintain regular client contact to build strong relationships and ensure satisfaction throughout the pre-litigation phase.

• Ensure team members and support departments are achieving key performance indicators (KPIs) .

• Collaborate closely with attorneys, legal staff, and leadership to align case strategy, client experience, and firm goals.

• Serve as a motivational team leader , fostering collaboration, accountability, and growth among team members.

Qualifications:

• Minimum 3 years of experience in personal injury law, including at least 3 years in a supervisory or managerial capacity.

• Proven expertise in pre-litigation case management and client intake.

• Strong leadership skills , with the ability to manage, mentor, and motivate teams in a fast-paced environment.

• Analytical mindset with the ability to interpret data and translate it into actionable strategies.

• Exceptional communication and interpersonal skills, both written and verbal.

• Detail-oriented, highly organized, and able to multitask under tight deadlines.

• Proficiency in legal software and case management systems is a plus.

• Passion for advocating on behalf of injured clients and delivering exceptional results.

This is a high-impact leadership role within a collaborative, mission-driven firm that values innovation, client care, and team success. If you're a driven professional ready to take the next step in your career, we encourage you to apply.